Comments on: Update on Snow Leopard Compatibility

By: Patricia Muscato

Patricia Muscato — Thu, 08 Jul 2010 05:44:57 +0000

Excellent post.I want to thank you for this informative read, I really appreciate sharing this great post. Keep up your work…

By: Kaliman

Kaliman — Mon, 30 Nov 2009 22:25:13 +0000

Its there any news on when will your software work with Snow Leopard, it is almost 3 or 4 Months since Leopard’s been out, why is it taking so long with the fix?

Its anyone working on this? Your last Update was Sept 09 2009…

Crashes are driving me INSANE!

By: nelson T2

nelson T2 — Mon, 23 Nov 2009 12:28:25 +0000

Can somebody advice me whether I should upgrade my OS 10.4 to OS 10.6 without damaging my great OnOne and Nik softwares?

By: Mike Wong

Mike Wong — Tue, 13 Oct 2009 21:01:55 +0000

@B-P: Contact Customer Service. http://www.ononesoftware.com/support/contact-cs.php

By: Mike Wong

Mike Wong — Tue, 13 Oct 2009 21:01:24 +0000

@Mark Tipton: Updates were posted yesterday. http://www.ononesoftware.com/blog/2009/10/12/snow-leopard-update-101209/

By: Mark Tipton

Mark Tipton — Tue, 13 Oct 2009 20:25:45 +0000

Crashing is driving me BONKERS!!!

Please get this sorted and NOW as I have work to do and when the program crashes for the fifteenth time and it is the wrong side of midnight……. well thankfully nobody was awake in the house to hear the comments!

How long do we have to wait on this….. any update please?

By: B-P

B-P — Tue, 13 Oct 2009 17:21:45 +0000

I have downloaded the 4.5.2 Pluginsuite fix.

However I dare not install it yet as I am unable to deactivate existing 4.5.1 PIS by following the support instructions given. As soon as I try to open any PIS via photoshop CS4 it crashes before I even get to see the OnOne plug in & check the deactivate option.

Help, what’s the answer…………?

Cheers

By: Mike Wong

Mike Wong — Mon, 12 Oct 2009 16:53:13 +0000

@Johnathon: Try downloading the latest updates that we posted this morning. Go to our Software Updates page and then find the product you need to update. If you have PhotoTools Professional as part of the Suite then make sure you just get the Suite 4.5.2 updater. Otherwise, there is a PhotoTools 2.0.2 updater.

By: Johnathon

Johnathon — Mon, 12 Oct 2009 09:13:25 +0000

When I am using Photoshop CS3 on on iMac with the latest Snow Leopard installed, I cna run Phototools (Professional on one image, manipulate and then save with no problems.

When I then launch another new image, and try to start Phototools it immediately crashes.

If I restart Photoshop, I can edit one image using Phototools, but then when I try a second, the same thing happens…CRASH !!!

Any ideas, as this is obviously not the licence code issue…???

By: otosan

otosan — Thu, 08 Oct 2009 11:31:52 +0000

Look, i have one solution for u all…

i have tried Mike Wong solution (here : http://www.ononesoftware.com/support/kb/?View=entry&EntryID=299) , using new License Manager, but the problem is u have to do the same thing again after u restart or turn off ur computer…

so i decide to do this way :

1. Copy the new License to OnOne Plugin Suite Folder
2. Drag License Manager App to Dock
3. Right Click on it and Choose –> Options –> Open at Login

Done,

Now everytime u start ur Mac (login) this App will open, and u just have to click exit…

Sure this will feel as the inconnvenient solution, but this is the easiest way i found, better than browsing to the plugin folder each time u wanna run Photoshop… =)

Open ur Photoshop, and all ur Plugin should be work like normal…

I have tried it many times (Restarting my Macbook & Macpro again and again to test) and work till now..

so hope this will help u too…

NOTE : If u already Using Plugin 4.5.1 NEVER download & do The Update on the link posted by Mike Wong above…, i tried this before & it mess all, the License Fix don’t work anymore & i have to re-install all my plugin….