Comments on: Update on Spam Emails http://www.ononesoftware.com/blog/2009/11/16/update-on-spam-emails/ The official onOne Software blog Wed, 08 Feb 2012 23:44:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Zoe Simpson http://www.ononesoftware.com/blog/2009/11/16/update-on-spam-emails/#comment-2715 Zoe Simpson Fri, 20 Nov 2009 23:58:40 +0000 http://www.ononesoftware.com/blog/?p=2288#comment-2715 OnOne found themselves in a very difficult and hard to defend position. A position I would hate to find my own company in and OnOne did all of the right things, one of which was transparency, and as a result I will remain a loyal customer. What everyone has said above and more. Bravo OnOne, for going beyond expectations and really taking this issue on board and dedicating so much time and energy into finding the source of the intrusion. I am one of the persons with a unique email address. I chose to keep the email address unblocked out of curiosity to find out how hard the email address would be hammered with new spam. To my surprise I only received a total of 3 spam messages! I am sure that your diligent efforts have made the difference in the amount of spam coming to my inbox and I have been able to continue to use the unique email address originally supplied to your company. Once again, Bravo OnOne. Keep up the good work! Zoe OnOne found themselves in a very difficult and hard to defend position. A position I would hate to find my own company in and OnOne did all of the right things, one of which was transparency, and as a result I will remain a loyal customer.

What everyone has said above and more. Bravo OnOne, for going beyond expectations and really taking this issue on board and dedicating so much time and energy into finding the source of the intrusion.

I am one of the persons with a unique email address. I chose to keep the email address unblocked out of curiosity to find out how hard the email address would be hammered with new spam. To my surprise I only received a total of 3 spam messages! I am sure that your diligent efforts have made the difference in the amount of spam coming to my inbox and I have been able to continue to use the unique email address originally supplied to your company.

Once again, Bravo OnOne. Keep up the good work!

Zoe

]]> By: Gene http://www.ononesoftware.com/blog/2009/11/16/update-on-spam-emails/#comment-2711 Gene Fri, 20 Nov 2009 00:26:02 +0000 http://www.ononesoftware.com/blog/?p=2288#comment-2711 I agree completely with Anonymouse. I was one of the people to contact onOne Software when I noticed spam coming to a unique email address that I had used with them. The other times that this happened to me, the companies involved (MacMall, Netbank) didn't even bother to reply to me. Thanks, onOne for taking your customers' privacy seriously. P.S., MacMall and Netbank, I have never and will never do business with you again since you chose to ignore me regarding my email getting spammed. These things matter. I agree completely with Anonymouse. I was one of the people to contact onOne Software when I noticed spam coming to a unique email address that I had used with them. The other times that this happened to me, the companies involved (MacMall, Netbank) didn’t even bother to reply to me. Thanks, onOne for taking your customers’ privacy seriously.

P.S., MacMall and Netbank, I have never and will never do business with you again since you chose to ignore me regarding my email getting spammed. These things matter.

]]> By: Anonymouse http://www.ononesoftware.com/blog/2009/11/16/update-on-spam-emails/#comment-2710 Anonymouse Fri, 20 Nov 2009 00:09:43 +0000 http://www.ononesoftware.com/blog/?p=2288#comment-2710 Yes, many thanks for taking this seriously. It's quite interesting how companies respond to situations like this. Too many of them take a cavalier "it must be our customers' fault" approach. A pity you can't find the source. (Most often, customer email addresses are stolen by a virus sitting on a production, test or development machine, so presumably this is covered in the audit you are undertaking.) And thanks for communicating with us individually AND publically through the blog. Both are necessary and valued channels. You have responded thoroughly, courteously and promptly, and this says a lot about how you treat your customers. Yes, many thanks for taking this seriously.

It’s quite interesting how companies respond to situations like this. Too many of them take a cavalier “it must be our customers’ fault” approach.

A pity you can’t find the source. (Most often, customer email addresses are stolen by a virus sitting on a production, test or development machine, so presumably this is covered in the audit you are undertaking.)

And thanks for communicating with us individually AND publically through the blog. Both are necessary and valued channels.

You have responded thoroughly, courteously and promptly, and this says a lot about how you treat your customers.

]]> By: Ed http://www.ononesoftware.com/blog/2009/11/16/update-on-spam-emails/#comment-2709 Ed Thu, 19 Nov 2009 22:32:30 +0000 http://www.ononesoftware.com/blog/?p=2288#comment-2709 I just wanted to say, thank you for providing this update. It's a tough situation for a sysadmin and a company (this type of thing has happened to a ton of companies), and you handled it pretty well. I just wanted to say, thank you for providing this update. It’s a tough situation for a sysadmin and a company (this type of thing has happened to a ton of companies), and you handled it pretty well.

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