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Now Available: Perfect Photo Suite 6.0.2 Updater!

Brian Matiash — Tue, 27 Dec 2011 19:00:17 +0000

We've just released our second maintenance update for Perfect Photo Suite 6. This update is recommended for all Mac and Windows users of Perfect Photo Suite 6. You can download the update installer by either going to the Help menu in Suite 6 and selecting 'Check For Updates', or you can use the links below to download the installer file to your computer.

Macintosh Perfect Photo Suite 6.0.2 Updater

Windows Perfect Photo Suite 6.0.2 Updater

This update includes improved performance and overall stability along with numerous bug fixes.

If you run into any issues with the updater, please submit a ticket request with our Technical Support team so that we can provide you with the best support possible.

Fix for PhotoTools 2.6 crashing with Mac OS X Lion

Mike Wong — Tue, 06 Sep 2011 21:18:43 +0000

I wanted to make sure that everybody has at least heard about the work around for those of you who may still be experiencing a crash when applying PhotoTools 2.6 in Photoshop under Mac OS X Lion. Even if you have installed our latest update for PhotoTools that fixed the previously known crashers, the crashing still persisted for some.

The reason seems to stem from a preference in Photoshop to open new documents as Tabs vs separate Windows. Adobe is moving towards the tab interface and that preference is set to open as tabs by default, which is how our test machines were configured, which is why we never saw this issue happening here.

So if you have unchecked that setting and are having crashes with PhotoTools 2.6.4, trying turning the preference back on. You can read more about this on our Support site here.

A big thank you to Rick S who figured this out and posted to our blog comment thread.

DSLR Camera Remote Classic Server

Mike Wong — Wed, 24 Aug 2011 15:49:53 +0000

As previously discussed, the DSLR Camera Remote Server version 1.4.1 update removed support from some older cameras that Canon is no longer supporting in their most recent, and one would assume, future, releases of the camera SDK. We heard you loud and clear that this was a mistake on our part to remove it and I apologize for our error.

As promised, here are the download links for DSLR Camera Remote Classic Server version 1.4.2 that adds back support for those older cameras. Please note, this update also includes a couple of bug fixes so if you were using DSLR Camera Remote Server version 1.4.1, check your auto-update to get this free server update.

DSLR Camera Remote Server Classic 1.4.2 download for Mac OS X

DSLR Camera Remote Server Classic 1.4.2 download for Windows

Perfect Photo Suite 5.5.4 Update Installers Available

Mike Wong — Mon, 15 Aug 2011 22:56:33 +0000

Update: Full installers for Suite 5.5.4 now available, look below.

Well. That happened faster than I thought. I said a few minutes ago that the installers would be ready later tonight, but I just got an email from our support team with the download links to the installers for Perfect Photo Suite 5.5.4. Please note, these are only the UPDATE installers intended for those who already have Suite 5.5.x installed.

This update to the Perfect Photo Suite adds our official support for Mac OS X (10.7) Lion as well as addresses the Time Machine error that prevented your automatic Time Machine backups from taking place. Please note for the Time Machine fix, you may have to replace any Mac OS X dock shortcuts you may have to any of the onOne products. If you don't keep one of our apps in your Mac OS X Dock, you should never know the difference.

If you are using Windows, there is an update for you as well that addresses some issues with Perfect Layers not launching properly.

Here are the direct download links - please note, you should only use these if you already have Perfect Photo Suite 5.5.x installed. If you are looking to install Perfect Photo Suite 5.5.4 for the first time, visit our Downloads page. Keep in mind that the FULL installers for Suite 5.5.4 have not been posted yet but will be available later this evening.

Perfect Photo Suite 5.5.4 UPDATE installer for Mac OS X

Perfect Photo Suite 5.5.4 UDPATE installer for Windows

If you own an individual product outside of the Suite, those update installers will be available on Tuesday, August 16, 2011.

Update: We now have the FULL installers available for Perfect Photo Suite 5.5.4 available as well. These installers are if you do not have Suite 5.5.x already installed.

Perfect Photo Suite 5.5.4 FULL installer for Mac OS X

Perfect Photo Suite 5.5.4 FULL installer for Windows

Suite 5.5.4 & Mac OS X Lion Compatibility

Mike Wong — Mon, 15 Aug 2011 22:24:11 +0000

Just a quick note to let you know we are uploading the installers for Perfect Photo Suite 5.5.4 to our download servers now. This free update includes the fixes for Mac OS X Lion compatibility as well as the fixes for the Time Machine errors that were previously reported.

The 5.5.4 update also is available for Windows users as it addresses an issue where Perfect Layers would sometimes not launch as expected.

Stay tuned for another post with the direct download links when the files have finished uploading.

Update: Mac OS X Lion and Time Machine

Mike Wong — Tue, 09 Aug 2011 07:16:24 +0000

Good news. We're getting closer on our Mac OS X Lion update. We found two additional bugs and are fixing them now. The crashing issues that people are seeing when running PS CS5 in 64-bit mode has been fixed.

Other good news - we've discovered what is causing the Time Machine backups to fail. Please do not interpret my next sentence as any type of excuse, but rather as an attempt to provide you with as much info as possible. It's actually a bug with how Time Machine handles aliases but we're going to release an update that works around this Time Machine bug rather than wait for a Time Machine update.

We're going to release the fixes for the Time Machine backup along with the fixes for the PhotoTools and PhotoFrame crashing issues in Mac OS X Lion in an update that we should have available by the end of this week. This has been a high priority for us and we're glad we've got the fixes in place and are just going through the final testing, bug regression and installer building process.

As soon as the fixes are posted, we'll post here to the blog, to twitter, to Facebook and alert everyone via email.

DSLR Camera Remote "Classic" Coming Soon

Mike Wong — Tue, 09 Aug 2011 05:57:13 +0000

Okay. I'll be the first to admit that we made a mistake in removing support for the older Canon cameras perhaps a bit too quickly. After hearing all of your comments and feedback, we've looked further into our ability to continue to distribute the older, non-supported Canon SDKs and I'm happy to report that we can. Keep in mind that your feature set is essentially frozen at version 1.4 of the app because Canon is no longer adding any additional functionality to these cameras via their SDK, but you'll be able to continue using the app and you won't have to be bothered by annoying update messages that you wouldn't have been able to do prior to this change we're making.

As such, earlier today, we built a new version of the DSLR Camera Remote Server which we are calling DSLR Camera Remote Server Classic. It will add back in all of the support that was in DSLR Camera Remote Server version 1.4.0 and will work with the latest update to the DSLR Camera Remote app for your favorite iOS device.

After we post the new "Classic" server to download later this week (we need to make sure we didn't break anything), if you have one of the older (classic) Canon cameras, go ahead and update your iOS app and then download the Classic version of the Server and you'll be back up and running.

I apologize for any problems this may have caused. I'll post again when the Classic server is available to download.

DSLR Camera Remote 1.4.1 Update

Mike Wong — Thu, 04 Aug 2011 04:48:23 +0000

An update to DSLR Camera Remote (now version 1.4.1) is now available as a free update via the iTunes App Store. Please read this entire message before updating as there is a very important piece of info you should consider before updating if you use an older Canon camera.

The 1.4.1 update includes the following:

Added support for the Canon Rebel T3 and T3i (600D)
Added support for the Nikon D5100
Added the option to not download movies when in video mode (makes it faster to shoot another video)
Added video mode for no charge to the Pro iPhone version (used to be an in-app purchase)
Now saves your settings in the intervalometer and bracketing panes during the same session

Important - For this release both the server and client need to be updated and must both be the 1.4.1 version to work together. You can update your DSLR Camera Remote Server app (no charge) on our Support Updates page.

Even More Important for Older Canon Owners

With this release some older Canon cameras are no longer supported. This is required by Canon through their SDK. In order to support new cameras we must remove support for some older cameras. This is the list of cameras that are no longer supported.

D30
D60
1D
1Ds
10D
Digital Rebel/300D
1D Mk II
20D
1Ds Mk II
Rebel XT/350D
5D
1D MkII N
30D or Rebel XTi/400D

If you use one of these cameras and update the DSLR Camera Remote software before reading this, you will need to restore your iPhone from an earlier backup to get the DSLR Camera Remote 1.4.0 software that supports your old camera back onto your iPhone.

Update: PhotoTools, PhotoFrame & Mac OS X Lion

Mike Wong — Tue, 02 Aug 2011 06:57:25 +0000

Just a quick update on compatibility with Mac OS X Lion (10.7) and PhotoTools and PhotoFrame. I just got an email from one of our developers that they believe they have the fix for this and will be testing it this week. If all goes well, we'll get the update out right away.

I'll post more when I hear from our development team. Thank you once again for your patience.

Read this before you upgrade to Mac OS X Lion

Mike Wong — Thu, 14 Jul 2011 02:45:54 +0000

Important Notice regarding onOne Software and Mac OSX 10.7 Lion

If you are not a Mac OS X user, you can stop reading this now.

If you are a Mac OS X user and plan on upgrading to Mac OS X 10.7 Lio, please read this important message.

Deactivate your onOne Software product before upgrading to Mac OS X Lion

Please make sure to deactivate your onOne Software products before installing Mac OS 10.7 or backing up your system disk and then installing Mac OSX 10.7. The instructions to deactivate the software are located HERE.

Once you have the new Mac OS X installed, you will be able to open your onOne Software products and activate without any trouble.

PhotoFrame Users

If you are using PhotoFrame and make changes to your image and choose the 'Apply' button, the product will crash (along with Photoshop). This only occurs when using the product as a Photoshop plug-in. We are working on releasing an update to address this problem. PhotoFrame will perform fine if you are using PhotoFrame as a standalone application. This is a temporary work around so you will have use of the product while we work on the update.

PhotoTools Users

If you are using PhotoTools to make changes to your image and choose the 'Apply' button, the product will crash (along with Photoshop). We are working on releasing an update to address this problem. Unfortunately, we do not have a work around for this issue and will be releasing an update to address this problem.