August 9, 2011 by Mike Wong • 6 Comments
Good news. We're getting closer on our Mac OS X Lion update. We found two additional bugs and are fixing them now. The crashing issues that people are seeing when running PS CS5 in 64-bit mode has been fixed.
Other good news - we've discovered what is causing the Time Machine backups to fail. Please do not interpret my next sentence as any type of excuse, but rather as an attempt to provide you with as much info as possible. It's actually a bug with how Time Machine handles aliases but we're going to release an update that works around this Time Machine bug rather than wait for a Time Machine update.
We're going to release the fixes for the Time Machine backup along with the fixes for the PhotoTools and PhotoFrame crashing issues in Mac OS X Lion in an update that we should have available by the end of this week. This has been a high priority for us and we're glad we've got the fixes in place and are just going through the final testing, bug regression and installer building process.
As soon as the fixes are posted, we'll post here to the blog, to twitter, to Facebook and alert everyone via email.
August 8, 2011 by Mike Wong • 5 Comments
Okay. I'll be the first to admit that we made a mistake in removing support for the older Canon cameras perhaps a bit too quickly. After hearing all of your comments and feedback, we've looked further into our ability to continue to distribute the older, non-supported Canon SDKs and I'm happy to report that we can. Keep in mind that your feature set is essentially frozen at version 1.4 of the app because Canon is no longer adding any additional functionality to these cameras via their SDK, but you'll be able to continue using the app and you won't have to be bothered by annoying update messages that you wouldn't have been able to do prior to this change we're making.
As such, earlier today, we built a new version of the DSLR Camera Remote Server which we are calling DSLR Camera Remote Server Classic. It will add back in all of the support that was in DSLR Camera Remote Server version 1.4.0 and will work with the latest update to the DSLR Camera Remote app for your favorite iOS device.
After we post the new "Classic" server to download later this week (we need to make sure we didn't break anything), if you have one of the older (classic) Canon cameras, go ahead and update your iOS app and then download the Classic version of the Server and you'll be back up and running.
I apologize for any problems this may have caused. I'll post again when the Classic server is available to download.
August 3, 2011 by Mike Wong • 9 Comments
An update to DSLR Camera Remote (now version 1.4.1) is now available as a free update via the iTunes App Store. Please read this entire message before updating as there is a very important piece of info you should consider before updating if you use an older Canon camera.
Continue reading »
August 1, 2011 by Mike Wong • 16 Comments
Just a quick update on compatibility with Mac OS X Lion (10.7) and PhotoTools and PhotoFrame. I just got an email from one of our developers that they believe they have the fix for this and will be testing it this week. If all goes well, we'll get the update out right away.
I'll post more when I hear from our development team. Thank you once again for your patience.
July 13, 2011 by Mike Wong • 76 Comments
Important Notice regarding onOne Software and Mac OSX 10.7 Lion
If you are not a Mac OS X user, you can stop reading this now. 
If you are a Mac OS X user and plan on upgrading to Mac OS X 10.7 Lio, please read this important message.
Deactivate your onOne Software product before upgrading to Mac OS X Lion
Please make sure to deactivate your onOne Software products before installing Mac OS 10.7 or backing up your system disk and then installing Mac OSX 10.7. The instructions to deactivate the software are located HERE.
Once you have the new Mac OS X installed, you will be able to open your onOne Software products and activate without any trouble.
PhotoFrame Users
If you are using PhotoFrame and make changes to your image and choose the 'Apply' button, the product will crash (along with Photoshop). This only occurs when using the product as a Photoshop plug-in. We are working on releasing an update to address this problem. PhotoFrame will perform fine if you are using PhotoFrame as a standalone application. This is a temporary work around so you will have use of the product while we work on the update.
PhotoTools Users
If you are using PhotoTools to make changes to your image and choose the 'Apply' button, the product will crash (along with Photoshop). We are working on releasing an update to address this problem. Unfortunately, we do not have a work around for this issue and will be releasing an update to address this problem.
