Customer Testimonials
"I bought Mask Pro a week ago and I am very impressed with it. Not only is it extremely powerful, it is also easy to use and surprisingly intuitive." — Stephen F.
"I am using Essentials 2 with Photoshop Elements 6. Just a quick note of THANKS for the outstanding software. I had a photo enlarged to 20x30 a short period ago just using Elements. I used Essentials 2 to enlarge a second photo to the same size this week (using same online service). Both photos were taken the same time of day with the same camera settings.
No comparison between the two photos. While I was very pleased with the first photo, the Essentials 2 photo clarity and detail put the first to shame. I may have to hang the photos in different rooms so people don't ask why the first looks so grainy. Thanks again for the excellent software. I have not even explored the rest of Essentials 2, but the enlarge function alone made the purchase worthwhile." — Don K.
onOne Software Support
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In an effort to provide you with the most comprehensive support in the most timely manner, we are pleased to provide two ways to get technical support for onOne Software products. The first is the new Knowledge Base that includes a searchable database of known issues that is organized by product. |
The second way to get technical support is to visit the new onOne Software Online Forums where you can post questions to not only the onOne Team but to other users just like yourself. To review technical support and customer service policies please click here. |
Technical Support Hot Issues
Re-installing onOne Software Plug-ins
| 2008.09.22 | | | Download and re-install your previously purchased software |
Installing onOne Software Plug-ins into Adobe Photoshop CS4
| 2008.11.05 | | | Learn about Photoshop CS4 and 64-bit compatibility with onOne plug-ins |
| 2008.10.20 | | | Issues updating from Plug-In Suite 4.0 to 4.1 |
| 2008.10.17 | | | Plug-In Suite 4 |
| 2008.10.17 | | | Genuine Fractals 5 (Standard and Print Pro) |
| 2008.10.17 | | | PhotoTools 1 (Standard and Professional Edition) |
| 2008.10.17 | | | Mask Pro 4 |
| 2008.10.17 | | | FocalPoint 1 |
| 2008.10.17 | | | PhotoTune 2 |
| 2008.10.17 | | | Intellihance Pro 4.2 |
Plug-In Suite 4
PhotoFrame 4 (Standard and Professional Editions)
| 2008.10.24 | | | The license number is incorrect for my copy of PhotoFrame 4 or PhotoFrame 4 Professional Edition. |
| 2008.10.27 | | | How do I load the frames from version 3 into version 4? |
Essentials
| 2008.01.24 | | | Essentials 2 not installing from the Windows disk. |
| 2008.01.24 | | | Essentials 2 not showing in Elements |
| 2008.01.24 | | | Cut it Out shuts down Elements |
| 2008.01.24 | | | Essentials not available because Elements not in Full Edit Mode |
PhotoTools Product Line
| 2008.01.17 | | | PhotoTools is slow or runs out of memory |
| 2008.01.08 | | | PhotoTools shows up in the onOne menu but is disabled. |
Genuine Fractals Product Line
| 2008.01.24 | | | Menu grayed out check to make sure you are in RGB if not using Genuine Fractals Print Pro |
| 2007.05.23 | | | Why do I get the 4019 error in Genuine Fractals? |
Mask Pro
All Products
Customer Service Hot Issues
Order Information
| 2007.11.15 | | | My credit card is being declined. How can I place an order? |
| 2007.11.06 | | | Which payment methods do you accept? |
| 2007.11.06 | | | When will my credit card be charged? |
| 2007.11.06 | | | How can I obtain a copy of an invoice for my order? |
| 2007.11.06 | | | Can I purchase your product through a reseller? |
| 2007.04.05 | | | Does onOne Software offer educational, government or non-profit pricing? |
Download Information
Shipping Information
| 2007.11.06 | | | How do I get a tracking number for my shipment? |
| 2007.11.06 | | | When will my order/product ship? |
| 2007.11.06 | | | What do you charge for shipping? |
| 2007.11.06 | | | What shipping methods do you offer? |
Product Information
| 2007.11.06 | | | Where is my serial number located? |
| 2007.11.06 | | | I lost my serial number. How do I obtain a new one? |
| 2007.11.06 | | | Am I eligible for the upgrade price? |
| 2007.11.06 | | | How can I register my product? |
| 2007.11.06 | | | How can I download a demo of your product? |
Returns and Refunds
| 2007.11.06 | | | How do I facilitate a product return/refund? |
| 2007.05.08 | | | What is the onOne Software Return policy? |
General Information
| 2007.11.06 | | | What is your Customer Service policy? |
| 2007.11.06 | | | What is your Technical Support policy? |
| 2007.11.06 | | | What are your office hours? |
| 2007.11.06 | | | What is your privacy policy? |
| 2007.11.06 | | | How can I unsubscribe from your mailing lists? |
| 2007.06.15 | | | How can I update my information with onOne Software? |
Contact Information
| 2007.11.06 | | | How do I contact Customer Service? |
| 2007.11.06 | | | onOne Software User Forums |
| 2007.05.18 | | | onOne Software online training |