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At onOne, we are committed to providing you with the best Customer Care in the industry. In addition to live technical support based in Portland, Oregon, we have a number of online resources (below) that may serve you in a more timely manner.

Please review our hot topics and make sure to search our knowledge base for suggested fixes. If you are unable to find your answer, please use the contact forms below for Customer Service or Technical Support.

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Hot Topics

Aperture Error Message - Unable to Communicate with Perfect Photo Suite 7.1

If you are receiving this error, you can resolve it easily by launching the stand alone version one time before opening the software via Aperture. This is due to Apple's new sand boxing restrictions within Mac... Read more »

The Perfect Photo Suite 7.1 update now shows my activated software as a "Trial" - Windows only

This is a bug with the latest update, but it has no impact on the actual use of the software and the software will remain registered and activated on the computer. You can check to make... Read more »

Perfect Resize 7 crashing after CS6 13.0.2 update (Error 4019) - Mac only

We have released an update for this error which will prevent the crashing of Perfect Resize 7.0.x users are receiving after updating their Adobe Photoshop CS6 to 13.0.2. Please make sure to download and install the... Read more »

The products are not displaying from the "Edit In" menu - Lightroom only

Enabling the option "Store presets with catalog" will prevent certain onOne Software products from showing up in the (right click) Edit In menu. To get the products to show in the menu, please uncheck the option... Read more »

I am receiving error "The activation Library could not be located -200" (Windows only)

For Perfect Photo Suite Suite 7.x users who have just installed  and chosen to keep previous plugins like PhotoFrame, please follow these steps: Go to C:\Program Files\onOne Software\PhotoFrame 4.6 Professional Edition (Or PhotoTools, if you are... Read more »

Accessing Perfect Photo Suite 7.x Premium Edition in your workflow

Perfect Photo Suite 7.x works where you do—in Photoshop, Lightroom, Aperture, or on its own as a standalone application. The video below applies to Perfect Photo Suite 7.x Premium Edition and the individual products included in... Read more »

How do I install Perfect Photo Suite 7?

The user guide for the Perfect Photo Suite 7 can be found here. You can download and print the PDF version or view the web version of the user guide. You can also get up to... Read more »

Windows 8 Compatibility

Perfect Photo Suite 7.x and its individual product versions will have support for the Windows 8 operating system. These include: Perfect Photo Suite 7.x Perfect Portrait 2.x Perfect Effects 4.x Perfect Mask 5.2.x Perfect Resize 7.5.x... Read more »

The plug-ins are not showing in Lightroom (Mac only)

If the plug-ins are not showing after running the installer, they can be installed into LightRoom manually using the instructions below. Please launch Lightroom and go to File > Plug-in Manager Click "Add" at the bottom... Read more »

Does Photo Essentials 4 work with Photoshop Elements 11?

Photo Essentials 4 will not be updated to work with Photoshop Elements 11. If you are planning on upgrading to Photoshop Elements 11, we encourage you to learn more about Perfect Photo Suite 7 as it... Read more »

Contact Us

If you are unable to find the answer to your question or problem yourself... we are at your service. Please choose a contact method below.

Customer Service

onOne is committed to providing the best Customer Care in the industry. Our customer service team will be able to assist you with issues relating to download, purchase, shipping and/or registration of your onOne Software product. Contact Customer Service »

Technical Support

Technical support for onOne Software products is available to all registered users free of charge. Please contact the Technical Support team for issues relating to installation or error messages. Please have your software license number available. Contact Tech Support »