Customer Testimonials
"The prints I made (with Genuine Fractals) startled me. Any flaws that enlargement would ordinarily accentuate were simply not there." — Shutterbug Magazine Review March 2006
"I've been a digital photographer so long, my first digital camera was wood burning. In all that time I have always saved and scaled my files with Genuine Fractals." — Vincent Versace
onOne Software Support
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In an effort to provide you with the most comprehensive support in the most timely manner, we are pleased to provide two ways to get technical support for onOne Software products. The first is the new Knowledge Base that includes a searchable database of known issues that is organized by product. |
The second way to get technical support is to visit the new onOne Software Online Forums where you can post questions to not only the onOne Team but to other users just like yourself. To review technical support and customer service policies please click here. |
Technical Support Hot Issues
Installing onOne Software Plug-ins into Adobe Photoshop CS 3
| 2007.06.15 | | | Mask Pro 4.1 |
| 2007.06.15 | | | Intellihance Pro 4.2 |
| 2007.06.15 | | | PhotoFrame 3.1 |
| 2007.08.14 | | | Genuine Fractals 5 |
Essentials
| 2008.01.24 | | | Essentials 2 not installing from the Windows disk. |
| 2008.01.24 | | | Essentials 2 not showing in Elements |
| 2008.01.24 | | | Cut it Out shuts down Elements |
| 2008.01.24 | | | Essentials not available because Elements not in Full Edit Mode |
PhotoTools Product Line
| 2008.01.17 | | | PhotoTools is slow or runs out of memory |
| 2008.01.08 | | | PhotoTools shows up in the onOne menu but is disabled. |
Genuine Fractals Product Line
| 2008.01.24 | | | Menu grayed out check to make sure you are in RGB if not using Genuine Fractals Print Pro |
| 2007.05.23 | | | Why do I get the 4019 error in Genuine Fractals? |
PhotoFrame Product Line
Mask Pro
All Products
Customer Service Hot Issues
Order Information
| 2007.11.15 | | | My credit card is being declined. How can I place an order? |
| 2007.11.06 | | | Which payment methods do you accept? |
| 2007.11.06 | | | When will my credit card be charged? |
| 2007.11.06 | | | How can I obtain a copy of an invoice for my order? |
| 2007.11.06 | | | Can I purchase your product through a reseller? |
| 2007.04.05 | | | Does onOne Software offer educational, government or non-profit pricing? |
Download Information
Shipping Information
| 2007.11.06 | | | How do I get a tracking number for my shipment? |
| 2007.11.06 | | | When will my order/product ship? |
| 2007.11.06 | | | What do you charge for shipping? |
| 2007.11.06 | | | What shipping methods do you offer? |
Product Information
| 2007.11.06 | | | Where is my serial number located? |
| 2007.11.06 | | | I lost my serial number. How do I obtain a new one? |
| 2007.11.06 | | | Am I eligible for the upgrade price? |
| 2007.11.06 | | | How can I register my product? |
| 2007.11.06 | | | How can I download a demo of your product? |
Returns and Refunds
| 2007.11.06 | | | How do I facilitate a product return/refund? |
| 2007.05.08 | | | What is the onOne Software Return policy? |
General Information
| 2007.11.06 | | | What is your Customer Service policy? |
| 2007.11.06 | | | What is your Technical Support policy? |
| 2007.11.06 | | | What are your office hours? |
| 2007.11.06 | | | What is your privacy policy? |
| 2007.11.06 | | | How can I unsubscribe from your mailing lists? |
| 2007.06.15 | | | How can I update my information with onOne Software? |
Contact Information
| 2007.11.06 | | | How do I contact Customer Service? |
| 2007.11.06 | | | onOne Software User Forums |
| 2007.05.18 | | | onOne Software online training |