I receive an error “The license is incorrect or invalid (-22)”
The first thing to check is to make sure you do not enter in the dashes, also, do not copy/paste the number into the field. This will cause errors.
If the above steps do not work and the error message still shows, this can only mean the product you are trying to activate does not match the corresponding license you have purchased. We have both Professional and Standard editions with some our software. If the wrong version is installed it will not activate with your license.
For example, a Plug-in Suite serial number will not work with the individual products updates or installers
Another example would be if you tried to activate Genuine Fractals Professional Edition with the Standard Edition license.
Also, if you have downloaded any onOne Software demo products, they can interfere with your activation as well.
We suggest uninstalling everything onOne on your computer and reinstalling the exact program you have purchased. Once you have the correct version installed, you will not have a problem activating your product.