• U.S. Support Hours: Monday-Friday 8am-4pm (Pacific)
  • Support is closed.

I receive error “There was a problem communicating with the activation background process. Please reinstall the product. (-151)” (Mac only)

In most cases restarting the computer will fix this issue. If that fails to get rid of the error please do the following:

  1. Delete the ProTec6 folder in this location: HD>Library>Startupitems>ProTec6 (Only delete the ProTec6 folder and keep the ProTec6B folder)
  2. Restart the computer

Here are the video instructions to fix this error.