Posts in the DSLR Camera Remote category:

DSLR Camera Remote Discontinued

Posted on March 12, 2013

As of March 12, 2013, onOne Software has discontinued the DSLR Camera Remote. It will no longer be available for sale in the Apple App Store and will not be updated in the future to support additional cameras or technologies. Current customers will continue to have access to their existing versions and support from onOne Software technical support until May 12, 2013.

There are several other solutions on the market that you may consider:

  • Manufacturers Wi-Fi adapters: Both Canon and Nikon have dedicated Wi-Fi adapters or grips available. Wi-Fi is even being built-in to some new cameras. You can access your camera with an iOS device using a web browser or free applications from the camera manufacturers.
  • Capture One: If you prefer a tethered workflow, we recommend Capture One from PhaseOne. It is a full-featured browser and raw processor that includes remote capture and control capabilities from iOS devices.
  • Cameramator: Cameramator is a generic Wi-Fi adapter for many cameras. It connects to your camera’s USB port and then communicates wirelessly with your iOS or Android device with a dedicated application.
  • CamRanger: CamRanger connects your camera to your iOS device wirelessly, without a computer or an Internet connection. It  allows you to capture and view images, edit camera settings, record movies, and more.

Which cameras are supported by DSLR Camera Remote Server Classic?

Posted on August 24, 2011

Canon is no longer supporting the D30, D60, 1D, 1Ds, 10D, Digital Rebel/300D, 1D Mk II, Rebel XT/350D, 5D, 1D Mk II N, 30D or Rebel XTi/400D. As of the 1.4.1 release of DSLR Camera Remote these cameras are no longer supported. DSLR Camera Remote Server Classic still supports the cameras listed below and is available from the downloads section of the onOne website. If you own one of these cameras, please make sure to download the DSLR Remote Server Classic.

 

DSLR Remote Server crashes when downloading a movie from a Nikon D5100 (Windows only)

Posted on August 3, 2011

This issue has only been for Windows Vista. If you have recorded a movie, when you hit the Stop button and the download starts, the server crashes and you end up with a FFFFFF8B error message on the client. The workaround is to check the “Don’t Download Movies” option.

Live View and Automatic shooting is not supported on certain camera models

Posted on February 18, 2011

Live View is not supported in automatic shooting for certain camera models (XS, XSi, T1i, 50D, 40D). An attempt to turn on Live View (when in one of the automatic modes on the camera dial) will fail.  When a user attempts to turn on Live View the camera will shutter will make a noise and the client interface will automatically turn off. This is because Live View and Automatic shooting are not supported on these camera models.

Burst mode can become disabled after using video mode

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On some occasions, the option for Burst Mode stops working after using the video option in the client.  Turning the camera on/off  should resolve this issue.

I am receiving error 0000003D

Posted on June 15, 2010

This error usually happens when using a PowerPC based Macintosh computer.  Try installing the latest DSLR Server by clicking here.

This update addresses the 0000003D error code that PowerPC users are getting with the Server.

If you are using an Intel-based Mac or a Windows operating system, you do not need this update as it only addresses a PowerPC specific bug.

There is no option for Save To on the client

Posted on January 13, 2010

If you are using a Nikon DSLR we are limited by their SDK to save only to the computer.  We do not get options to save to both the camera and computer.

The iso/shutter speed/aperture fields do not update when shooting in auto-bracketing mode

Posted on

This is a known issue, mainly due to the speed that auto-bracketing shoots at the client cannot update fast enough to reflect what the camera is doing.

How do I request a return for DSLR Camera Remote?

Posted on

Since this product is purchased through the Apple App store, the return must be requested from Apple support. To contact Apple support, please click here. Apple will sometimes make exceptions to their policy regarding purchases from the App store.

Here is the onOne Software return policy:

Products purchased directly from onOne software, including electronic downloads and products delivered physically, come with a 30-day money back guarantee. During this period you are entitled to receive a full refund (excluding any shipping charges) for any product purchased directly from onOne Software. Products purchased through an authorized reseller are subject to the return policy of that reseller. Please contact the reseller directly for details on their return policy. For example, if you purchased the DSLR Camera Remote from the Apple app store, you are subject to Apple’s return policy.

When using DSLR Camera Remote it doesn’t auto-focus the camera

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Normally DSLR Camera Remote will attempt to auto-focus the camera when the Fire button is pressed. For this to work, just like on the camera, the lens needs to be set to AF and LiveView should not be engaged. If the camera is in this condition and it is unable to focus you will get an error message, stating that the camera could not focus. If this happens check your active auto-focus point and make sure an area of contrast is located under it.

On some Canon cameras you can set a custom function that disabled auto-focus from the shutter button and places it on another button such as the AF-ON or Star button. If this custom function is set, DSLR Camera Remote will not be able to auto-focus the camera. Turn this custom function back to the default.

Currently in LiveView modes the camera will not auto-focus. This is a feature that we are working on for the future and hope to have soon. If you are working in LiveView mode you will need to pre-focus the camera.

Keep in mind that for many of the shooting scenarios in which DSLR Camera Remote is used that setting the lens to manual and pre-focusing on the subject or subject area is often the most reliable. This is especially recommended when using the intervalometer.