Canon is no longer supporting the D30, D60, 1D, 1Ds, 10D, Digital Rebel/300D, 1D Mk II, Rebel XT/350D, 5D, 1D Mk II N, 30D or Rebel XTi/400D. As of the 1.4.1 release of DSLR Camera Remote these cameras are no… More »
This issue has only been for Windows Vista. If you have recorded a movie, when you hit the Stop button and the download starts, the server crashes and you end up with a FFFFFF8B error message on the client. The… More »
Live View is not supported in automatic shooting for certain camera models (XS, XSi, T1i, 50D, 40D). An attempt to turn on Live View (when in one of the automatic modes on the camera dial) will fail. When a user… More »
On some occasions, the option for Burst Mode stops working after using the video option in the client. Turning the camera on/off should resolve this issue.
This error usually happens when using a PowerPC based Macintosh computer. Try installing the latest DSLR Server by clicking here. This update addresses the 0000003D error code that PowerPC users are getting with the Server. If you are using an… More »
If you are using a Nikon DSLR we are limited by their SDK to save only to the computer. We do not get options to save to both the camera and computer.
This is a known issue, mainly due to the speed that auto-bracketing shoots at the client cannot update fast enough to reflect what the camera is doing.
Since this product is purchased through the Apple iTunes store, the return must be requested from iTunes support. To contact Apple iTunes support, please click here. Here is the onOne Software return policy: Products purchased directly from onOne software, including… More »
Normally DSLR Camera Remote will attempt to auto-focus the camera when the Fire button is pressed. For this to work, just like on the camera, the lens needs to be set to AF and LiveView should not be engaged. If… More »
This can happen with certain models of camera if the Review time for Live View has been set to Hold. If you have set your camera’s Live View review time to be Hold you will want to set it to… More »
