Your Shopping Cart – (1) Item
  • U.S. Support Hours: Monday-Friday 8am-4pm (Pacific)
  • Support is closed.

Support for onOne Marketplace

Top Issues

How to install onOne presets into Lightroom 4

Here are the installation instructions for installing presets into Lightroom 4. Macintosh Please Download and unzip the presets file and open the resulting folder. In this folder you will find the presets, they are the files with the .lrtemplate extension…. More »

Where can I learn how to use the various products in the Marketplace?

All video tutorials regarding Marketplace products can be found by clicking here.

Can I use Marketplace content for both personal and commercial purposes?

Yes, all Marketplace content may be used for both personal and commercial purposes.

What software is recommended for the Marketplace template products?

When working with templates, either Photoshop or Photoshop Elements are required. Each template description will provide the compatible software.

Why are some Free Collages in the Marketplace not compatible with Photoshop Elements?

A few of the Free Collages created by onOne Software have features within the files, such as Layer Comps and Folder Groups. These features are not supported within Photoshop Elements and therefore require Photoshop.

Can I use the Perfect Photo Suite with Marketplace products?

Yes, the Perfect Photo Suite can be used with backgrounds, textures and Perfect Effects 3 Presets.

Are any of the Marketplace products included in Perfect Photo Suite 6.x, or any other onOne Software application?

No, none of the Marketplace products are included in any of the onOne Software applications.

Are the templates editable?

Yes, all template files are layered .PSD files, and can be changed and adjusted as desired with Photoshop or Photoshop Elements.

Why are there guides on some template files?

Guides are provided in some of the template files to represent where the file will be clipped when printed. The printing specifications change with each print lab, so check with your printer before finalizing your file.  The guides can be… More »

Are fonts included with Marketplace products?

No, fonts are not included with any products purchased from the Marketplace.  If you wish to use the original template font you can search for the font by name in a search engine such as Google to find font providers. … More »