Your Shopping Cart – (1) Item
  • U.S. Support Hours: Monday-Friday 8am-4pm (Pacific)
  • Support is closed.

Support for Pre-sales Questions

Top Issues

Which products are included in Perfect Photo Suite 6.x?

The following products are included in Perfect Photo Suite 6. Perfect Resize 7 Professional Edition Perfect Portrait 1 Perfect Effects 3 Perfect Mask 5 Perfect Layers 2 PhotoFrame 4.6 Professional Edition FocalPoint 2  

How many computers can I install the software on?

The license allows for the software to be installed on two computers (either Mac or Windows). If you need to install on more than two computers, please contact our sales department for pricing.

What happens if I lose the software?

You can contact us anytime to get the software reloaded. If you have registered the software, we will also have your license available. If you did not register the software, please be prepared to provide proof of purchase (when ordering… More »

Does the software come with any manual or user guide?

Yes, the user guides are available in pdf format and we have a university filled with free video tutorials.  We are committed to providing you with the highest quality training materials for our products. The training materials here are available… More »

Does the software work on both Macintosh & Windows?

Yes, the software is cross platform compatible with a single purchase.

How can I tell if I am qualified for the upgrade price?

To see if you qualify for the upgrade pricing, please click here.

How can I tell if my computer is compatible?

Each product page lists all the system requirements or tech specs.  Another great way to find out if your system is compatible with the software is to try our free 30 day trial.

Which onOne plug-ins support the 64-bit version of Adobe Photoshop (Windows only)?

The following products will support the 64-bit version of Photoshop (Windows Vista and Windows 7 only). Perfect Photo Suite 6 Perfect Portrait 1 Perfect Effects 3 Perfect Mask 5 Perfect Resize 7 (Standard and Professional Edition) FocalPoint 2 PhotoFrame 4.6… More »

What are the recommended system configurations?

Recommended System Configurations All onOne products have minimum system requirements. These deal with both hardware and software that are required to operate our products. These minimum requirements change often as new technologies are adopted and older technologies are phased out…. More »

What do you charge for shipping?

Domestic shipping (United States): USPS Priority ($8.95 + $2.00 for each additional item) UPS Ground ($9.95 + $5.00 for each additional item) UPS 2-day ($19.95 + $5.00 for each additional item) UPS 1-day ($29.95 + $5.00 for each additional item)… More »

Do you have academic/government/military/non-profit pricing?

Yes, we do have this pricing available. Please click here for more information.

What is the onOne return policy?

onOne Software You may return onOne Software products for a full refund within 30-days of your purchase date. Items that qualify for a refund are software applications that are delivered by electronic download or physical delivery that are purchased directly… More »