Posts in the Perfect Photo Suite 6 category:

The plug-ins are not showing in Lightroom (Mac only)

Posted on November 26, 2013

If the plug-ins are not showing after running the installer, they can be installed into LightRoom manually using the instructions below.

    1. Please launch Lightroom and go to File > Plug-in Manager
    2. Click “Add” at the bottom left of the menu
    3. A finder window will open to browse to the correct folder location (see path below)
    4. Select the plug-in file and choose “Add Plug-in”

Screen Shot 2013-11-27 at 4.55.31 PM

Path: Macintosh HD/Library/Application Support/Adobe/LightRoom/Modules

Note: Perfect Photo Suite 8 customers only need to add the “Perfect Photo Suite 8.lrplugin”.

Backing Up Your Presets

Posted on August 27, 2013

If you need to reinstall your software it is a good idea to back up your existing Presets. To backup your Preset collections follow these steps below:

Mac:

1. “Open Finder and go up to the top menu bar and click “Go”

2. Hold down the Option Key while clicking on the GO menu. (This will reveal the hidden User Library)

3. Click on Library. Then goto the Application Support Folder>onOne Software.

4. Duplicate this folder. (Command-D)

5. Drag duplicate folder out onto Desktop and/or move to a location of  your choice to backup to.

Windows:

1. Goto your C:Users(You/User)App DataRoamingonOne Software

(If you do not see the App Data folder in your User folder, make sure you have Hidden Files and Folders enabled in your Control Panel>Folder Options>View set to Show Hidden Files and Folders)

2. Right-click the file or folder you want to copy, and then click Copy

3. Navigate to and Open the location where you want to store the copy.

4. Right-click within the location, and then click Paste.

 

 

Perfect Resize 7 crashing after CS6 13.0.2 update (Error 4019) – Mac only

Posted on December 14, 2012

We have released an update for this error which will prevent the crashing of Perfect Resize 7.0.x users are receiving after updating their Adobe Photoshop CS6 to 13.0.2.

Please make sure to download and install the appropriate update below.

Perfect Photo Suite 6.1.1 – Mac

Perfect Resize 7.0.8 Professional Edition – Mac

Perfect Resize 7.0.8 Standard Edition – Mac

 

I am experiencing issues with Perfect Photo Suite 6.x or 7.x freezing or crashing (Windows only)

Posted on November 27, 2012

If you are experiencing freezing or crashing trying to open Perfect Photo Suite 6.x or 7.x, please make sure to check your video card specifications. Please also make sure to download the latest update for this product under the software updates section here.

Note: Certain Intel® HD Graphics Cards do not meet the minimum system requirements for video cards.

The above noted video cards are shared memory video RAM cards which are typically 64 MB of memory and do not have the dedicated 256 MB of dedicated memory required to use Perfect Photo Suite 6 or Suite 7.

To check the specifications of the video card, please use the following steps:

  1. Right-Click on your desktop and choose – Personalize
  2. Then click on Display (bottom left corner)
  3. Choose – Change Display Settings
  4. Advanced Settings

This window will show the dedicated video memory in megabytes. This needs to be 256 MB or greater to meet the minimum requirements.

Please also check how current the video card driver is by clicking on the Properties tab and choose – Driver.

If the video card driver is more than a month old, there is most likely a newer driver available directly from the video card manufacturer.

We recommend going directly to the video card manufacturers website rather than using the Windows Update driver tab to update the video card. This way you are sure to download the latest driver.

Note: If you are using a Windows laptop computer, video cards are typically embedded chipsets. Driver support is most often handled by the manufacturer of the laptop, i.e. DELL, HP, SONY, etc.

We have seen instances where getting the latest driver may correct the problems you are experiencing with an Intel® chipset, however, this does not circumvent the minimum system requirements.

How can I import my own files to the “Browse Backgrounds” or “Browse Extras” folders?

Posted on May 14, 2012

To import your own files into “Browse Extras” or the  “Browse Backgrounds” folders, you can place any of your compatible images into the following locations.

 

In Perfect Photo Suite 8.x the location is here:

Macintosh:

HD/Library/Applications Support/onOne Software/Extras 8

Windows:

(C:)/ProgramData/onOne Software/Extras 8

 

In Perfect Photo Suite 7.x the location is here:

Macintosh:

HD/Library/Applications Support/onOne Software/Perfect Layers 3/Extras

Windows:

(C:)/ProgramData/onOne Software/Perfect Layers 3/Extras

In Perfect Photo Suite 6.x the location is here:

Macintosh:

HD/Library/Applications Support/onOne Software/Perfect Mask/Backgrounds

Windows:

(C:)/ProgramData/onOne Software/Perfect Mask/Backgrounds

Windows Users: If you do not see the AppData/ProgramData file go to the Control Panel,  select Folder Options, and click on the View tab.  Turn on the option, “Show hidden files and folders” and click Ok.  As soon as you do this the AppData/Program Data folder will become visible.

 

The onOne panel is empty in Adobe Photoshop CS6

Posted on April 12, 2012

This article applies only to legacy product Perfect Photo Suite 6.

In order for this update to work, you must be using Perfect Photo Suite 6.1 installed in Adobe Photoshop CS6®. If the onOne panel is empty, please use the following instructions to resolve this issue.

Note: If you do not use the onOne panel, you will still be able to access the onOne product through the File>Automate menu in Photoshop CS6 without going through the following steps.

  1. Please close all of your Adobe and onOne applications (Photoshop CS6, Lightroom 4 and Perfect Photo Suite 6.1 or the individual onOne product)
  2. Download the following update and save the file
  3. Once the download is complete, please run the installer file
  4. Launch the installer and proceed through the installation steps
  5. Once the installation completes, please open Photoshop CS6
  6. When Photoshop CS6 is open, please open the onOne panel
  7. Go to Window > Extensions > onOne to open the onOne panel

Once these steps are complete the onOne panel will be available in Photoshop CS6.

 

Which performance settings should be used with Perfect Photo Suite?

Posted on April 8, 2012

The following article applies for both Perfect Photo Suite 6.x and 7.x.

  1. Memory Usage: Specifies the amount of system memory (RAM) that is used by the application. The default 50% will work well on systems with 4-8 GB of RAM. If you only have more than 8 GB of RAM and you work with large images you can try a larger setting.
  2. VRAM Usage: Specifies the amount of video memory (VRAM) that is used by the application. The default 50% will work well on systems with more than 256MB of VRAM. If you only have 256MB, try a higher setting of 70%.
  3. Segmented Brush Undo: When enabled, the last brush stroke made is segmented into many smaller strokes allowing you to undo a portion of a segment rather than an entire segment. This is off by default to reduce the amount of memory used for storing undo operations.

Note: We recommend using the default settings.

The inspector is missing from Perfect Photo Suite 6

Posted on March 5, 2012

It is possible the Inspector was dragged off the screen or the resolution on your monitor has changed. Deleting the preference files below for of Perfect Photo Suite 6 will resolve this issue.

Macintosh

  1. Please quit Perfect Photo Suite 6 (if it is running)
  2. Please go to: /Users/yourusername/Library/Preferences/
  3. Locate the following files: com.ononesoftware.PerfectLayers.plist and com.ononesoftware.PerfectPortrait.plist
  4. Drag these files to your trash
  5. Launch Perfect Photo Suite 6 and open the Inspector
  6. Note: If you do not see the Library folder you will need to unhide the folder from the terminal:

    Since 10.7 hides the Library folder in both Macintosh HD and /Users/<active user> there is a way to show those folders.

  1. Launch Terminal
  2. Type the following command “chflags nohidden ~/Library” (without quotes)
  3. Press return
  4. This will display the Library folder at Macintosh HD/Users/<Active User>/

Windows

  1. Please quit Perfect Photo Suite 6 (if it is running)
  2. Please go to: C:UsersyourusernameAppDataRoamingonOne SoftwarePerfect Layers
  3. Delete this file: PerfectLayers.ini (Each module in the Perfect Photo Suite 6 has its own preferences located in a slightly different path)
  4. Launch Perfect Photo Suite 6 and open the Inspector

If you do not see the AppData/ file go to the Control Panel,  select Folder Options,  click on the View tab.  You will see an option that says “Show hidden files and folders”.  Turn this option on, then click Ok.  As soon as you do this the AppData/Program Data folder will become visible.

How to batch process using the Perfect Photo Suite 6

Posted on January 19, 2012

We have several videos for using the Perfect Photo Suite 6.x in a batch process from both Adobe Lightroom and Adobe Photoshop.

To learn how to create/record actions using the Perfect Photo Suite 6.x and Adobe Photoshop, please view the following video.

To learn how to batch process using the Perfect Photo Suite 6.x and Adobe Lightroom, please view the following video.

 

 

 

Image is not appearing when product is launched (black screen)

Posted on January 9, 2012

If you are experiencing a black/blank screen when opening the latest versions of our software (Perfect Photo Suite 6 or any of the plugin/applications) after installing our latest updates, please make sure you have the latest video card drivers installed for your computer:

How to Update Video Card Drivers

If you are using a PC laptop, typically the video card drivers are updated from the manufacturer (i.e., Dell, Toshiba, Sony).

You may need to goto to their website to see if you can get a more current driver. Some laptop manufacturers do not have current drivers and have drivers from 2009 and 2010. If this is the case with your PC laptop and you cannot get a more current driver, you will need to roll back to Perfect Photo Suite 6.01.

You will first want to uninstall everything following these uninstall instructions:

How to Uninstall onOne Software

Then download and reinstall 6.0.1 from here:

Perfect Photo Suite 6.01