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Mac OS X 10.6 FAQs

Windows 7 FAQs

Contact Technical Support

Technical support for onOne Software products is available to all registered users free of charge.

The knowledge base makes it easy find answers to many common error messages by searching keywords from the error message. For example, type "memory" if you receive an "Out of memory" error OR type the error code if this is included in the error message (for example, type 151, 16109, 4045). Please review these common error messages.

For activation issues, please contact customer service.

It is important to review the system requirements for your onOne Software product. These are the minimum requirements needed in order to make sure your product functions properly and is fully supported.

Please submit your question to our technical support department using the form below.

We are currently experiencing high volume. We will reply to your email as soon as possible.

Please do not use this form to contact Customer Service! Go here to reach Customer Service.

Fields marked with * are required.

First Name:*

Last Name:*

Phone Number:*

No spaces, hyphens or parentheses. E.g., 5551234567.

Email Address:*

Product:*

Please Choose... Adobe Camera Raw Presets DSLR Camera Remote Essentials 2 for Photoshop Elements FocalPoint 1 FocalPoint 2 Genuine Fractals 6 Genuine Fractals 6 Professional Edition LightRoom Presets Mask Pro 4.1 Photo Essentials 3 PhotoFrame 4 PhotoFrame 4.5 PhotoFrame 4 Professional Edition PhotoFrame 4.5 Professional Edition PhotoTools 2 Lite PhotoTools 2 PhotoTools 2.5 PhotoTools 2 Professional Edition PhotoTools 2.5 Professional Edition PhotoTune 2.2 PhotoTune 3 Plug-in Suite 4 Plug-in Suite 5 None

Serial Number:*

Please include hyphens when entering your serial number.

Operating System:*

Please Choose... Windows XP Windows Vista 32-bit Windows Vista 64-bit Windows 7 32-bit Windows 7 64-bit Mac OS X 10.4.x Mac OS X 10.5.7 Mac OS X 10.5.8 Mac OS X 10.6 Mac OS X 10.6.1 Mac OS X 10.6.2 Mac OS X 10.6.3 Mac OS X 10.6.4

Host Application:*

Please Choose... Adobe LightRoom 1 Adobe LightRoom 2 Adobe LightRoom 3 Apple Aperture Apple Aperture 3 Apple iPhoto Apple iPhone Apple iPod Touch Photoshop Elements 4 Photoshop Elements 5 Photoshop Elements 6 Photoshop Elements 7 Photoshop Elements 8 Photoshop CS2 Photoshop CS3 Photoshop CS4 32-bit Photoshop CS4 64-bit Photoshop CS5

Important information to include in your message

It will be helpful to our support team if you can be specific as possible regarding the issue with your product. In your message, it will be helpful if you can answer some of the following questions. You can copy and paste these questions into your message.

• If you have an error message: What is the exact error message on your screen?
• If an error message does not appear: What exactly is the software doing?
• When did the problem start occurring?
• Did anything else happen at the time the problem started? (for example, a system update or computer crash)
• Have you already done any troubleshooting to the problem?

Notes:*