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folder Tips for Searching the Knowledge Base (1)
In this section you will find instructions and tips for searching the onOne Software Knowledge Base
 folder PhotoTools and PhotoTools PE (11)
Current version 1.0
 folder Genuine Fractals & Print Pro 5 (54)
Current Version 5.0.4
 folder Genuine Fractals & GF Print Pro (36)
Current Version: 4.1
folder Mask Pro (34)
Current Version: 4.1
 folder PhotoFrame (35)
Current Version: 3.1
 folder PhotoTune 2 (5)
Current Version 2.2
 folder Intellihance Pro (27)
Current Version: 4.2
folder Frame Collections (8)
Sammon, DiVitale, Glassman, Versace, Davis and Instant Film
 folder PhotoPresets with One-Click WOW! (3)
For Adobe Photoshop Lightroom
 folder Essentials 2 for Photoshop Elements (17)
Make it better, Cut it out, Frame it and Enlarge it
 folder QX-Tools Pro (12)
Current Version: 7.0.2
folder Unsupported Products (5)
PhotoFrame 2.5, Mask Pro 3, and Genuine Fractals 3.5
 folder Customer Service (32)
Returns, shipping, and general questions
 folder onOne Products - General (37)
Information that pertains to the entire product line.
 folder onOne Software Web Site (7)
Answers to common questions regarding the onOne Software web page.
folder Plug-In Suite 3 (26)
Answers to common questions on Plug-In Suite 3.
 folder Technical Support (3)
 folder FocalPoint (8)
Current version 1.0
 folder Activation (6)
folder Essentials for Apple iPhoto (7)


Most viewed
 
document The installer says it cannot locate Photoshop CS 2 or CS 3 even though I can use CS 2 or CS 3 just fine.
The installer looks at the Adobe registry key to locate where Photoshop is at on the system.  We would want to take a look at what your registry...
14 Aug, 2007
document How do I install Mask Pro 4 into Photoshop CS3?
If you own Mask Pro 3, please in order to use Mask Pro in Photoshop CS3. If you own Mask Pro 4, there is a free update to Mask Pro 4.1. You can...
15 Jun, 2007
document What is the difference between Genuine Fractals Print Pro and Genuine Fractals?
The ONLY difference is that Genuine Fractals Print Pro can support images that are in Grayscale, RGB, CMYK, and Lab color.  The standard version...
01 Aug, 2007
document Is version Genuine Fractals 4.1 supported under Adobe Photoshop CS 3?
Version 4.1 of Genuine Fractals is not supported under Photoshop CS 3.  If you have upgraded to CS 3 and have removed your previous installation...
15 Jun, 2007
document How do I install PhotoFrame Pro 3 into Photoshop CS3?
If you own PhotoFrame Pro 3, there is a free update to PhotoFrame Pro 3.1. You can download this update by going to our . If you are moving...
30 Oct, 2007
Recent articles
 
document Where can I locate more information on how to Batch process images with Genuine Fractals?
There is a PDF that goes over on how to set up a batch using the three different options available in Genuine Fractals. Please visit the following...
28 Jul, 2008
document I'm receiving a message that an OpenGL 1.5 compatible video card is required and my video card supports OpenGL 1.5
We have identified that certain models of video card do not fully support OpenGL 1.5.  Intel video chipsets commonly do not have a full...
11 Jun, 2008
document A tiling pattern shows up in the preview.
This can be a result of an out-dated video driver.   You will want to double check your video card manufacturer in the Device Manager and...
23 May, 2008
document There is only a serial number that arrived with my product, no license code.
The serial number and license code are one in the same.  If you have any questions regarding your serial number or license code please contact...
20 May, 2008
document When typing in the license code are the dashes required?
No, the dashes are not required when you type in your license code.  You can type it in and the activation dialog will automatically do the rest...
20 May, 2008


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