Knowledge Base

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folder Tips for Searching the Knowledge Base (1)
In this section you will find instructions and tips for searching the onOne Software Knowledge Base
folder Activation (11)
folder Plug-In Suite 4 (60)
Current version 4.5
folder Genuine Fractals 6 (Professional and Standard Edition) (35)
Current Version 6
folder PhotoTools 2 (Lite, Standard and Professional Edition) (40)
Version 2
folder PhotoFrame 4 (Standard and Professional Edition) (39)
Current version 4.0
folder FocalPoint (36)
Current version 1.1
folder Mask Pro 4 (43)
Current Version: 4.1
folder PhotoTune 2 (25)
Current Version 2.2
folder Essentials 2 for Photoshop Elements (24)
Make it better, Cut it out, Frame it and Enlarge it
folder Essentials for Apple iPhoto (16)
folder Genuine Fractals 5 (Standard and Print Pro) (64)
Current Version 5.0.4
folder PhotoTools 1 (Standard and Professional Edition) (29)
Current version 1.0
folder Intellihance Pro (34)
Current Version: 4.2
folder Plug-In Suite 3 (20)
Answers to common questions on Plug-In Suite 3.
folder Genuine Fractals & GF Print Pro (33)
Current Version: 4.1
folder PhotoFrame (33)
Current Version: 3.1
folder Frame Collections (7)
Sammon, DiVitale, Glassman, Versace, Davis and Instant Film
folder PhotoPresets with One-Click WOW! (4)
For Adobe Photoshop Lightroom
folder QX-Tools Pro (14)
Current Version: 7.0.2
folder Unsupported Products (8)
PhotoFrame 2.5, Mask Pro 3, and Genuine Fractals 3.5
folder onOne Products - General (39)
Information that pertains to the entire product line.
folder onOne Software Web Site (6)
Answers to common questions regarding the onOne Software web page.
folder Technical Support (4)
folder Customer Service (32)
Returns, shipping, and general questions
folder DSLR Camera Remote (27)
Answers to common questions for the DSLR Remote Server and Client.


Most viewed
 
document If you need to re-download your purchased onOne Product, please use one of the following links.
If you do not find your product listed below please . NOTE: Please DO NOT use the above download links if you are interested in a trial version of...
25 Jun, 2009
document The installer says it cannot locate Photoshop CS 2 or CS 3 even though I can use CS 2 or CS 3 just fine.
The installer looks at the Adobe registry key to locate where Photoshop is at on the system.  We would want to take a look at what your registry...
18 Mar, 2009
document How many computers can I install my purchased software on to?
The license you agree to during installation allows you to install on to 2 computers.  If you need to install on to more computers please...
18 Mar, 2009
document How do I install Mask Pro 4 into Photoshop CS3?
If you own Mask Pro 3, please in order to use Mask Pro in Photoshop CS3. If you own Mask Pro 4, there is a free update to Mask Pro 4.1. You can...
17 Oct, 2008
document I have an older version of the product. Can I purchase the upgrade?
Registered users are entitled to discounted pricing when upgrading from one major version of a product to another (i.e. upgrading from version 1.0 to...
30 Oct, 2007
Recent articles
 
document I receive an unhandled exception error when trying to launch the product - Windows Only
The specific error related to this topic is as follows: Unhandled exception has occurred in a component in your application. If you click...
01 Jul, 2009
document How do I request a return for this product?
Since this product is purchased through the Apple iTunes store, the return must be requested from iTunes support. To contact Apple iTunes support,...
30 Jun, 2009
document The presets are not showing in Adobe Lightroom after installing
The presets will need to be mapped within the develop presets. Please open Adobe LightRoom and choose the Develop module. Right-click on the user...
30 Jun, 2009
document The image is not being shown when the product is launched - Windows only
This is usually caused by outdated video card drivers. Please update from the video card drivers from the cards manufacturer's website: To check...
30 Jun, 2009
document I am receiving error: The installed database is incompatible with this version of PhotoTools.
This error indicates that a version of PhotoTools installed in the past is conflicting with the current version. The database error could indicate...
01 Jul, 2009



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