If the above steps do not work and the error message still shows, this can only mean the product you are trying to activate does not match the corresponding license you have purchased.  We have both Professional and Standard editions with some our software. If the wrong version is installed it will not activate with your license.

For example, a Plug-in Suite serial number will not work with the individual products updates or installers

Another example would be if you tried to activate Genuine Fractals Professional Edition with the Standard Edition license.

Also, if you have downloaded any onOne Software demo products, they can interfere with your activation as well.

We suggest uninstalling everything onOne on your computer and reinstalling the exact program you have purchased. Once you have the correct version installed, you will not have a problem activating your product.

Please click here to download and install Microsoft.net Framework 3.5

Please click here to download and install Visual Studio 2008

These are “helper” files needed from Windows (XP, Vista, and 7) for our programs to work properly. In most cases, the Microsoft updates usually install these two files.

Please click here to download and install Microsoft.net Framework 3.5

Please click here to download and install Visual Studio 2008

These are “helper” files needed from Windows (XP, Vista, and 7) for our programs to work properly. In most cases, the Microsoft updates usually install these two files.

Please close all of your applications currently open (Photoshop, etc). To remove this error message, please remove the following two files which are parts to the onOne Library:

1. onOne Library.dll
2. onOne Library.acel.8bx

These two files help create the onOne menu. These files are in the following location:
Windows: \Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins

Please see notes below regarding this issue.

There is an issue with the onOne products when used in Adobe Photoshop CS4 on Windows. This issue causes some of the pop-up menus found within Photoshop CS4 to not appear correctly on screen – the menu items work but the icon for the menus do not appear consistently.

Please note that there is an incompatibility with the Windows version of Photoshop CS4 and the onOne menu. When installing any of these updates for the Windows version of Photoshop CS4, the onOne menu may not be present, as you have seen in the past. If you do not see the onOne menu, you can access the plug-ins from either the Filter > onOne menu or from the File > Automate menu.

The onOne menu will be phased out going forward. Our latest products (Plug-in Suite 5, Genuine Fractals 6.0.4, PhotoTools 2.5, PhotoFrame 4.5, Phototune 3, Mask Pro 4.1.7 and FocalPoint 2) include the onOne panel. To launch the onOne panel, please open Photoshop and then open an image. Go to Window > Extensions > onOne. This will open the onOne panel giving you access to the plug-ins.

In most cases updating video card drivers will fix this issue. This will not be the case for all video cards. These products require the video card supports OpenGL 2.0 or greater with a recommend 256mb of memory. If the video card does support OpenGL 2.0, please make sure the video card drivers are up to date. Please click here to find out if your card supports OpenGL 2.0.

NOTE: The black preview can also be caused by lack of memory and the video card can be fine. You can troubleshoot this by trying a small image after restarting PS. If that works, it is a memory issue, not a video card issue. In this case, please click here and use the steps for adjusting memory.

To update the video card driver, you will need to know the make and model of the video card.

1. To check the video card make and model right click on the My Computer icon
2. Select Properties
3. Click on to the hardware tab
4. Then click on the Device Manager button
5. Click on the plus icon that is next to Display adapters
6. This will show the make and model of the video card

Instructions for updating the drivers on Windows Vista and Windows 7

1. Start by right clicking on desktop
2. Go to>Personalize>Display Settings>Advanced Settings> Adapter Type (the video card make and model is listed here)
3. Then go to >Properties>Driver: (the driver date is listed here)

If the driver date is older than 1-2 months, there is most likely a driver update available from the manufacturer. We recommend going to the manufacturers website and downloading and installing the the driver update specific to your model.

Once you know the make and model of the video card, you will be able to update the driver from the video card manufacturer’s website.

The card will need to support Open GL 2.0 or above with 256 MB dedicated memory.

Here are some popular video card manufacturer’s websites. Their support team will be able to assist you in updating the drivers.

www.amd.com (ATI Radeon)

www.nvidia.com (GeForce, Ion, Quadro, etc)

NOTE: Please DO NOT use the below download links if you are interested in a trial version of the products. Please click here to download a trial version.

Macintosh – Current version 5.1.1

Windows – Current version 5.1.1

Macintosh – Current version 4.5.2

Windows – Current version 4.5.1

Macintosh – Current version 6.0.7

Windows - Current version 6.0.7

Macintosh – Current version 6.0.7

Windows – Current version 6.0.7

Macintosh – Current version 2.5.4

Windows – Current version 2.5.4

Macintosh – Current version 2.5.4

Windows – Current version 2.5.4

Macintosh – Current version 2.0.2

Windows – Current version 2.0.1

Macintosh – Current version 2.0.2

Windows – Current version 2.0.1

Macintosh – Current version 4.5.2

Windows – Current version 4.5.2

Macintosh – Current version 4.5.2

Windows – Current version 4.5.2

Macintosh – Current version 4.0.4

Windows – Current version 4.0.3

Macintosh – Current version 4.0.4

Windows – Current version 4.0.3

Macintosh – Current version 2.0.2

Windows – Current version 2.0.2

Macintosh – Current version 1.1.2

Windows – Current version 1.1.1

Macintosh - Current version 3.0.3

Windows – Current version 3.0.3

Macintosh – Current version 3.0.2

Windows – Current version 3.0

Macintosh – Current version 2.0

Macintosh – Current version 1.3.1

Windows – Current version 1.3

• Plug-in Suite 5
• Genuine Fractals 6.0.4 (Standard and Professional Edition)
• PhotoTools 2.5 (Standard and Professional Edition)
• PhotoFrame 4.5 (Standard and Professional Edition)
• FocalPoint 2
• PhotoTune 3

If you have older versions of the above plug-ins and a 64-bit computer and version of Windows you can still install and run the 32-bit and 64-bit versions of Photoshop CS4. In fact, the default installation of Photoshop CS4 in this circumstance will install both versions on your system. The installers for the older onOne Software products will detect the 32-bit version of Photoshop CS4 and will install the plug-ins correctly for this version of Photoshop CS4. You simply need to open the 32-bit version of Photoshop CS4 to use the onOne plug-ins. We are evaluating what needs to be done to our plug-ins to make them fully compatible with the 64-bit version of Photoshop and will make an announcement when 64-bit compatible versions are completed.

For Essentials owners, this typically indicates a situation where the image open in Elements is in Indexed color mode or Bitmap color mode.  Go up to the Image menu, select Mode, and change to RGB.  If the 8-bit option is also unchecked, select that option since the image you’ve opened is most likely in 16-bit mode.