The first step is to make sure you have an image open in Adobe Photoshop before attempting to access any of the onOne Software plug-ins.

Adobe Photoshop CS4 and CS5

There are two ways to access the onOne Software plug-ins when using Adobe Photoshop CS4 and CS5.

NOTE: The onOne menu will NOT be available in the top menu bar in Photoshop. We have had a few customers report they are also not able to access the plug-ins from the onOne panel. We are investigating this issue and are working with Adobe to get this resolved. The workaround is to use the File > Automate menu (instructions below).

Option 1: Launch the onOne Panel – Go to the Window menu and choose Extensions > onOne

Option 2: Go to the File > Automate Menu

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Adobe Photoshop CS2 and CS3

There are three different ways to access the plug-ins when using Adobe Photoshop CS2 and CS3.

Option 1: Launch the plug-ins from the onOne menu

Option 2: Go to the File > Automate Menu (See File > Automate image above)

Option 3: Go to Filter > onOne

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Adobe Photoshop Elements

There is only one way access the plug-ins when using Adobe Photoshop Elements. Please make sure to open an image in ‘Edit’ mode and then go to File > Automation Tools.

If the above steps do not work and the error message still shows, this can only mean the product you are trying to activate does not match the corresponding license you have purchased.  We have both Professional and Standard editions with some our software. If the wrong version is installed it will not activate with your license.

For example, a Plug-in Suite serial number will not work with the individual products updates or installers

Another example would be if you tried to activate Genuine Fractals Professional Edition with the Standard Edition license.

Also, if you have downloaded any onOne Software demo products, they can interfere with your activation as well.

We suggest uninstalling everything onOne on your computer and reinstalling the exact program you have purchased. Once you have the correct version installed, you will not have a problem activating your product.

In most cases updating video card drivers will fix this issue. This will not be the case for all video cards. These products require the video card supports OpenGL 2.0 or greater with a recommend 256mb of memory. If the video card does support OpenGL 2.0, please make sure the video card drivers are up to date. Please click here to find out if your card supports OpenGL 2.0.

NOTE: The black preview can also be caused by lack of memory and the video card can be fine. You can troubleshoot this by trying a small image after restarting PS. If that works, it is a memory issue, not a video card issue. In this case, please click here and use the steps for adjusting memory.

To update the video card driver, you will need to know the make and model of the video card.

1. To check the video card make and model right click on the My Computer icon
2. Select Properties
3. Click on to the hardware tab
4. Then click on the Device Manager button
5. Click on the plus icon that is next to Display adapters
6. This will show the make and model of the video card

Instructions for updating the drivers on Windows Vista and Windows 7

1. Start by right clicking on desktop
2. Go to>Personalize>Display Settings>Advanced Settings> Adapter Type (the video card make and model is listed here)
3. Then go to >Properties>Driver: (the driver date is listed here)

If the driver date is older than 1-2 months, there is most likely a driver update available from the manufacturer. We recommend going to the manufacturers website and downloading and installing the the driver update specific to your model.

Once you know the make and model of the video card, you will be able to update the driver from the video card manufacturer’s website.

The card will need to support Open GL 2.0 or above with 256 MB dedicated memory.

Here are some popular video card manufacturer’s websites. Their support team will be able to assist you in updating the drivers.

www.amd.com (ATI Radeon)

www.nvidia.com (GeForce, Ion, Quadro, etc)

• Plug-in Suite 5
• Genuine Fractals 6.0.4 (Standard and Professional Edition)
• PhotoTools 2.5 (Standard and Professional Edition)
• PhotoFrame 4.5 (Standard and Professional Edition)
• FocalPoint 2
• PhotoTune 3

If you have older versions of the above plug-ins and a 64-bit computer and version of Windows you can still install and run the 32-bit and 64-bit versions of Photoshop CS4. In fact, the default installation of Photoshop CS4 in this circumstance will install both versions on your system. The installers for the older onOne Software products will detect the 32-bit version of Photoshop CS4 and will install the plug-ins correctly for this version of Photoshop CS4. You simply need to open the 32-bit version of Photoshop CS4 to use the onOne plug-ins. We are evaluating what needs to be done to our plug-ins to make them fully compatible with the 64-bit version of Photoshop and will make an announcement when 64-bit compatible versions are completed.