Footnotes

1. Does not work on Mac OSX with Photoshop CS5
2. You can create an empty layer above a Smart Object and then use PhotoFrame
3. There is a known defect in PhotoFrame 4.5 when using Photoshop CS5 under Mac
   OSX where PhotoFrame may be used on a Smart Object, but is incorrectly labeled as a SmartFilter, which it is not.
4. PhotoTools is applied to a rasterized copy of the target layer.

With Photoshop CS5 on the Mac, Mask Pro works inside of itsown application that communicates with Photoshop. You still use this plug-in the same way as you always have. Using an external application made it faster for onOne to add support for Photoshop CS5 and gives us greater control over system resource allocation. You may see a dialog, such as the one shown below in Photoshop if you click out of Mask Pro. While you are using Mask Pro, Photoshop is in a waiting state. When you complete or cancel your work in Mask Pro your image will return to Photoshop as usual.

NOTE: We have had a few customers report the product never launches. We have released an update which resolves this issue and can be downloaded from our software updates page.

• Plug-in Suit 5 owners need to download the Plug-in Suite 5.1.1 udpate.
• Mask Pro 4 owners need to download the Mask Pro 4.1.9 update.
  

NOTE:

• Plug-in Suite owners, please make sure to download the Plug-in 5.1.1 update.
• FocalPoint 2 owners, please make sure to download the FocalPoint 2.0.2 update.

With Photoshop CS5 on the Mac, PhotoFrame works inside of itsown application that communicates with Photoshop. You still use this plug-in the same way as you always have. Using an external application made it faster for onOne to add support for Photoshop CS5 and gives us greater control over system resource allocation. You may see a dialog, such as the one shown below in Photoshop if you click out of PhotoFrame. While you are using PhotoFrame, Photoshop is in a waiting state. When you complete or cancel your work in PhotoFrame your image will return to Photoshop as usual.

NOTE: We have had a few customers report the product never launches. We have release an update which resolves this issue and can be downloaded from our software updates page.

• Plug-in Suit 5 owners need to download the Plug-in Suite 5.1.1 udpate.
• PhotoFrame 4.5 Professional Edition owners need to download the PhotoFrame 4.5.2 Professional Edition update.
• PhotoFrame 4.5 Standard Edition owners need to download the PhotoFrame 4.5.2 Standard Edition update.

If the processor does support SSE3, the next step is to make sure you have a video card which supports OpenGL 2.0 or greater with a recommended 256mb of memory. For more information on how to check for OpenGL 2.0 support, please click here.

If the video card does support OpenGL 2.0, please make sure your video card drivers are up to date. For instruction on updating your video card driver, please click here.

If the video card supports OpenGL 2.0 and the drivers are up to date, you may need to adjust the memory allocation.

1. Open Photoshop
2. Choose Edit>Preferences>Performance
3. Make sure this is in the 75% range
4. Under GPU settings, if OpenGL drawing is checked, select Advanced
5. Uncheck “Use for Image Display”
6. Quit Photoshop and relaunch for the change to take effect

Please also make sure the latest version of Microsoft.net framework 3.5 installed along with Visual Studio 2008.

Please click here to download and install Microsoft.net Framework 3.5

Please click here to download and install Visual Studio 2008

These are “helper” files needed from Windows for our programs to work properly. In most cases, the Microsoft updates usually install these two files.

1. Please launch Lightroom 3 and go to File > Plug-in Manager
2. Click “Add” at the bottom left of the menu
3. A finder window will open to browse to the correct folder location (see path below)
4. Select the plug-in file and choose “Add Plug-in”

Path: Library/Application Support/Adobe/LightRoom/Modules



This update addresses the 0000003D error code that PowerPC users are getting with the Server.

If you are using an Intel-based Mac or a Windows operating system, you do not need this update as it only addresses a PowerPC specific bug.

The first step is to make sure you have an image open in Adobe Photoshop before attempting to access any of the onOne Software plug-ins.

Adobe Photoshop CS4 and CS5

There are two ways to access the onOne Software plug-ins when using Adobe Photoshop CS4 and CS5.

NOTE: The onOne menu will NOT be available in the top menu bar in Photoshop. We have had a few customers report they are also not able to access the plug-ins from the onOne panel. We are investigating this issue and are working with Adobe to get this resolved. The workaround is to use the File > Automate menu (instructions below).

Option 1: Launch the onOne Panel – Go to the Window menu and choose Extensions > onOne

Option 2: Go to the File > Automate Menu

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Adobe Photoshop CS2 and CS3

There are three different ways to access the plug-ins when using Adobe Photoshop CS2 and CS3.

Option 1: Launch the plug-ins from the onOne menu

Option 2: Go to the File > Automate Menu (See File > Automate image above)

Option 3: Go to Filter > onOne

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Adobe Photoshop Elements

There is only one way access the plug-ins when using Adobe Photoshop Elements. Please make sure to open an image in ‘Edit’ mode and then go to File > Automation Tools.

If the above steps do not work and the error message still shows, this can only mean the product you are trying to activate does not match the corresponding license you have purchased.  We have both Professional and Standard editions with some our software. If the wrong version is installed it will not activate with your license.

For example, a Plug-in Suite serial number will not work with the individual products updates or installers

Another example would be if you tried to activate Genuine Fractals Professional Edition with the Standard Edition license.

Also, if you have downloaded any onOne Software demo products, they can interfere with your activation as well.

We suggest uninstalling everything onOne on your computer and reinstalling the exact program you have purchased. Once you have the correct version installed, you will not have a problem activating your product.