onOne Software Knowledge Base » order information

Which payment methods do you accept?

psmith — Thu, 11 Feb 2010 16:37:54 +0000

We accept VISA, Mastercard, American Express, and Paypal money transfer. If you wish to pay by check, please call Customer Service at 1-888-968-1468. We do not accept purchase orders for less than $1,000.00 USD.

I purchased the download version and have lost the installation. How can I download my product again?

psmith — Thu, 11 Feb 2010 00:31:57 +0000

If you do not find your product listed below please contact customer service.

NOTE: Please DO NOT use the below download links if you are interested in a trial version of the products. Please click here to download a trial version.

Plug-in Suite 5

Macintosh – Current version 5.1.1

Windows – Current version 5.1.1

Plug-in Suite 4

Macintosh – Current version 4.5.2

Windows – Current version 4.5.1

Genuine Fractals 6 Professional Edition

Macintosh – Current version 6.0.7

Windows - Current version 6.0.7

Genuine Fractals 6

Macintosh – Current version 6.0.7

Windows – Current version 6.0.7

PhotoTools 2.5 Professional Edition – DO NOT USE for version 2

Macintosh – Current version 2.5.4

Windows – Current version 2.5.4

PhotoTools 2.5 – DO NOT USE for version 2

Macintosh – Current version 2.5.4

Windows – Current version 2.5.4

PhotoTools 2 Professional Edition

Macintosh – Current version 2.0.2

Windows – Current version 2.0.1

PhotoTools 2

Macintosh – Current version 2.0.2

Windows – Current version 2.0.1

PhotoFrame 4.5 Professional Edition – DO NOT USE for version 4

Macintosh – Current version 4.5.2

Windows – Current version 4.5.2

PhotoFrame 4.5 – DO NOT USE for version 4

Macintosh – Current version 4.5.2

Windows – Current version 4.5.2

PhotoFrame 4 Professional Edition

Macintosh – Current version 4.0.4

Windows – Current version 4.0.3

PhotoFrame 4

Macintosh – Current version 4.0.4

Windows – Current version 4.0.3

FocalPoint 2

Macintosh – Current version 2.0.2

Windows – Current version 2.0.2

FocalPoint 1

Macintosh – Current version 1.1.2

Windows – Current version 1.1.1

PhotoTune 3

Macintosh - Current version 3.0.3

Windows – Current version 3.0.3

Photo Essentials 3

Macintosh – Current version 3.0.2

Windows – Current version 3.0

Essentials for Apple iPhoto

Macintosh – Current version 2.0

DSLR Camera Remote

Macintosh – Current version 1.3.1

Windows – Current version 1.3

NOTE: Please DO NOT use the above download links if you are interested in a trial version of the above products. Please click here to download a trial version.

When will my order/product ship?

psmith — Tue, 19 Jan 2010 18:02:31 +0000

Your order is shipped from our warehouse within 48 hours during the work week (Monday through Friday) and within 72 hours if ordered on the weekend (Saturday/Sunday). Please keep in mind our warehouse is not open on weekends or holidays. The warehouse is also closed at the beginning of each month for inventory.

Is it OK to purchase onOne Software products on various online auction sites such as eBay?

psmith — Tue, 24 Feb 2009 16:24:12 +0000

Please be aware, you may find onOne Software products for sale on various online auction sites such as eBay – purchases made on sites like this are not authorized by onOne Software and technical support will not be available for those purchases. Purchases made from sources other than those listed on this page are made at the buyer’s risk and onOne Software assumes no liability for those purchases. Please support our authorized resellers and only purchase from those vendors listed on this page.

How can I obtain a copy of an invoice for my order?

psmith — Wed, 11 Feb 2009 16:35:53 +0000

You are given the option to print your invoice once you order has been processed and you reach the payment confirmation page. If you do not have access to this page and require a copy of an invoice, please contact Customer Service by clicking here. Please also include your order number for the invoice requested.

How do I get a tracking number for my shipment?

psmith — Mon, 19 Jan 2009 18:02:58 +0000

The tracking number will be emailed to you once the product ships from our warehouse.

Am I eligible for the upgrade price?

psmith — Mon, 19 Jan 2009 18:01:38 +0000

You can find out which upgrades are available to you by going here.

When will my credit card be charged?

psmith — Mon, 19 Jan 2009 18:00:34 +0000

For download orders, the credit card is charged as soon as you select ‘Submit Order’. For physical shipments, the credit card is not charged until the product ships from our warehouse.

My credit card is being declined. How can I place an order?

psmith — Mon, 19 Jan 2009 18:00:12 +0000

Please make sure you are entering the correct information (billing address, card number, security code, expiration date). Please double check the information before trying to submit the order again. If you need assistance, please contact Customer Service.