onOne Software Knowledge Base » return policy

How do I request a return for DSLR Camera Remote?

psmith — Wed, 13 Jan 2010 16:54:53 +0000

Since this product is purchased through the Apple iTunes store, the return must be requested from iTunes support. To contact Apple iTunes support, please click here.

Here is the onOne Software return policy:
Products purchased directly from onOne software, including electronic downloads and products delivered physically, come with a 30-day money back guarantee. During this period you are entitled to receive a full refund (excluding any shipping charges) for any product purchased directly from onOne Software. Products purchased through an authorized reseller are subject to the return policy of that reseller. Please contact the reseller directly for details on their return policy.

How do I facilitate a product return/refund?

psmith — Mon, 19 Jan 2009 17:57:56 +0000

To facilitate a product return or refund for a purchase made directly through onOne Software, please contact Customer Service by clicking here. Please provide your original order number and we can provide you instructions for getting the product returned. If you wish to set up the return by phone, please call our toll free number. Please have the credit card information used to place the original order readily available.

If you are returning physical product(s), you will be instructed where to mail the product(s) and the refund process will begin once the product(s) are received by onOne Software. For purchases of electronic downloads, the refund will be initiated at the time you call. A credit to your credit card should appear within 7-10 business days from the time we receive the product back.

What is the onOne Software return policy?

psmith — Thu, 19 Jan 2006 17:34:01 +0000

The 30-day return policy is only available for products purchased directly from onOne software, including electronic downloads and products delivered physically. During this period you are entitled to receive a full refund (excluding any shipping charges) for any product purchased directly from onOne Software. Products purchased through an authorized reseller or other third parties are subject to their return policy (for example, DSLR Camera Remote).