Customer Testimonials
I just wanted to thank you so much for taking the time and trouble to resolve my problem downloading Genuine Fractals 5. Your support, determination to solve my problem, and patience have been outstanding. Thank you again for your truly excellent service and superb products. — Keith G.
Wow! I thought the days of great customer service were over or was something that occasionally happened to other people. Not so. Here I am experiencing it myself. I am very pleased with the feedback I got from your Customer Service and Tech Support to a couple of questions I had. Thank you so much onOne Software! You make great software and are a great company. — Lilo M.
Returns and Refunds Information
Frequently Asked Questions about returns and refunds
| Return Policy | | | Products purchased directly from onOne software, including electronic downloads and products delivered physically, come with a 30-day return policy. During this period you are entitled to receive a full refund (excluding any shipping charges) for any direct purchase. Products purchased through an authorized reseller are subject to the return policy of that reseller. Please contact the reseller directly for details on their return policy. |
| Facilitating a Return/Refund |
| | To facilitate a product return or refund for a purchase made directly through onOne Software, please contact Customer Service via the online form or our toll free number. Please have the credit card information used to place the original order readily available. If you are returning physical product(s), you will be instructed where to mail the product(s) and the refund process will begin once the product(s) are received by onOne Software. For purchases of electronic downloads, the refund will be initiated at the time you call. A credit to your credit card should appear within 7-10 business days. |