onOne Support

Customer Testimonials

"[Regarding Genuine Fractals 5.0]...this is a super upgrade. My preliminary results are superb. And as an added bonus, you don't make me flatten the image, and unexpected bonus. Great job! Sincerely, a photographer who feels his money was wisely spent." — Greg W.
Wow! I thought the days of great customer service were over or was something that occasionally happened to other people. Not so. Here I am experiencing it myself. I am very pleased with the feedback I got from your Customer Service and Tech Support to a couple of questions I had. Thank you so much onOne Software! You make great software and are a great company. — Lilo M.

Shipping Information

Frequently Asked Questions about shipping for onOne Software products

Domestic Shipping
Methods & Rates (United States)		 |
  • USPS Priority ($6.95 + $2.00 for each additional item)
  • UPS Ground ($8.95 + $5.00 for each additional item)
  • UPS 2-day ($14.95 + $5.00 for each additional item)
  • UPS 1-day ($29.95 + $5.00 for each additional item)
International Shipping
Methods & Rates (Canada,
EMEA & Rest of World)
 |
  • UPS Worldwide Expedited ($49.95 + $10.00 for each additional item)
  • UPS Canada Standard ($19.95 + $5.00 for each additional item)
Tracking Numbers | Your tracking number will be emailed to you once the order has shipped.
Shipment | Your order is shipped from our warehouse within 24 hours during the work week (Monday through Friday) and within 48 hours if ordered on the weekend (Saturday/Sunday). Please keep in mind our warehouse is not open on weekends or holidays.