This error indicates the product is being run on remote computer, such as over Remote Desktop or on a Citrix Server. This is currently not supported. This would allow a user to set up the remote terminal as a server,… More »
Please use the following instructions to resolve this issue. Perfect Photo Suite 5.5 or 5.5.1 must be the version installed in order for this to work. Please close Adobe Photoshop Download the installer by clicking here Extract the file and… More »
In most cases restarting the computer will fix this issue. If that fails to get rid of the error please do the following: Delete the ProTec6 folder in this location: HD>Library>Startupitems>ProTec6 (Only delete the ProTec6 folder and keep the ProTec6B… More »
If you are receiving the following error: “Unknown error -115″ please follow the steps below to resolve the issue. Please close all of your applications (Adobe Photoshop, Adobe Photoshop Elements, etc.) Go to C:/Program Files/onOne Software/License Manager Double click on… More »
The first thing to check is to make sure you do not enter in the dashes, also, do not copy/paste the number into the field. This will cause errors. If the above steps do not work and the error message… More »
Here are the instructions for deactivating an onOne Software product. Note: Perfect Photo Suite customers only have to deactivate one product in the suite to deactivate the entire suite. Also, you will only need to deactivate once regardless if you… More »
To prevent this error from appearing, please follow these instructions. Please create (or have your IT department) an exception for the web IP address, name and port below. Once you have done this, please run the installer again. www.ononesoftware.com 209.162.184.76… More »
If you are receiving an error message like this it can be due to the AST Service not starting up. This service is partof our activation process. You can start this manually. Note: The following fix will only work if… More »
With Windows Vista and Windows 7 there is a feature called User Account Control (UAC). With UAC this prevents both versions of our plug-in from writing to the registry. You have to deactivate under the version of Photoshop you first… More »
Under the onOne Software license agreement, the license allows for installation and activation on two computers (either Mac or Windows). This error can occur due to the following reasons: Maximum number of activations exceeded Major software updates to the operating… More »