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The onOne panel is empty in Adobe Photoshop CS6

This article applies only to legacy product Perfect Photo Suite 6.

In order for this update to work, you must be using Perfect Photo Suite 6.1 installed in Adobe Photoshop CS6®. If the onOne panel is empty, please use the following instructions to resolve this issue.

Note: If you do not use the onOne panel, you will still be able to access the onOne product through the File>Automate menu in Photoshop CS6 without going through the following steps.

  1. Please close all of your Adobe and onOne applications (Photoshop CS6, Lightroom 4 and Perfect Photo Suite 6.1 or the individual onOne product)
  2. Download the following update and save the file
  3. Once the download is complete, please run the installer file
  4. Launch the installer and proceed through the installation steps
  5. Once the installation completes, please open Photoshop CS6
  6. When Photoshop CS6 is open, please open the onOne panel
  7. Go to Window > Extensions > onOne to open the onOne panel

Once these steps are complete the onOne panel will be available in Photoshop CS6.


How to access onOne Software through Photoshop Elements

Note: Perfect Layers is not available as a Photoshop Plug-in. This works as a plug-in for Adobe Photoshop Lightroom, Apple Aperture, or as a standalone application.

The following instructions show how to access onOne Software from Adobe Photoshop Elements.

Adobe Photoshop Elements (9 or 10)

There is only one way to access the onOne Software product(s) when using Adobe Photoshop Elements. Please make sure to open an image in ‘Edit’ mode and then go to File > Automation Tools. (this is not a video)

The plug-ins are missing after installing into Adobe Photoshop CS4

The first thing to check is to make sure Photoshop was closed during installation of the plug-in. If not, simply restart Photoshop. Once Photoshop is open, please go to Window > Extenstions > onOne


This will open the onOne panel giving you access to your product. Just open an image in Photoshop and choose your plug-in from the onOne panel. The onOne panel is only available for the latest versions of our products running in Adobe Photoshop CS4 (Plug-in Suite 5, Genuine Fractals 6 Standard and Professional Edition, PhotoTools 2.5 Standard and Professional Edition, PhotoFrame 4.5 Standard and Professional Edition, PhotoTune 3, FocalPoint 2, and Mask Pro 4.1.7) .

The plug-ins are not showing in the onOne panel – Non-English Operating Systems

Unfortunately, the onOne panel is only compatible with operating systems in English. The panel is not available for non-English operating systems.

The onOne menu has disappeared in Photoshop

The onOne menu will no longer be available in the top menu bar in Photoshop. To learn how to access the onOne Software plug-ins in Photoshop, please click here.

Actions are not recorded when using the onOne Palette to launch a plug-in.

This is a current limitation of the scripting language Photoshop uses with recording actions.  If you wish to record an action using an onOne plug-in, please record the action while launching the onOne Plug-In from the File->Automate menu (and not the onOne panel).

Please click here to view a video which illustrates how to create actions in Photoshop to batch process images using Perfect Photo Suite 6.