Posts tagged with OpenGL:

I am experiencing issues with Perfect Photo Suite 6.x or 7.x freezing or crashing (Windows only)

If you are experiencing freezing or crashing trying to open Perfect Photo Suite 6.x or 7.x, please make sure to check your video card specifications. Please also make sure to download the latest update for this product under the software updates section here.

Note: Certain Intel® HD Graphics Cards do not meet the minimum system requirements for video cards.

The above noted video cards are shared memory video RAM cards which are typically 64 MB of memory and do not have the dedicated 256 MB of dedicated memory required to use Perfect Photo Suite 6 or Suite 7.

To check the specifications of the video card, please use the following steps:

  1. Right-Click on your desktop and choose – Personalize
  2. Then click on Display (bottom left corner)
  3. Choose – Change Display Settings
  4. Advanced Settings

This window will show the dedicated video memory in megabytes. This needs to be 256 MB or greater to meet the minimum requirements.

Please also check how current the video card driver is by clicking on the Properties tab and choose – Driver.

If the video card driver is more than a month old, there is most likely a newer driver available directly from the video card manufacturer.

We recommend going directly to the video card manufacturers website rather than using the Windows Update driver tab to update the video card. This way you are sure to download the latest driver.

Note: If you are using a Windows laptop computer, video cards are typically embedded chipsets. Driver support is most often handled by the manufacturer of the laptop, i.e. DELL, HP, SONY, etc.

We have seen instances where getting the latest driver may correct the problems you are experiencing with an Intel® chipset, however, this does not circumvent the minimum system requirements.

Video Card Requirements and OpenGL

Many onOne products utilize OpenGL to enhance the performance of the preview area. OpenGL is graphics language that allows applications to perform work in the video card directly, rather than using only the CPU (processor) of your computer. This allows applications to make fast and fluid changes. This makes tools like the MaskingBrush and the MaskingBug to work.

However this means that your computer’s video card needs to meet certain requirements to use onOne products. Most video cards manufactured in the last three years meet these requirements.

Note: Certain Intel® HD Graphics Cards do not meet the minimum system requirements for video cards.

  • 1280×800 Minimum Resolution
  • 256 MB dedicated video RAM
  • Full OpenGL 2 compatibility
  • Millions of Colors

Much of todays modern graphics software, including tools from onOne and Adobe require OpenGL 2.0 (see Adobe’s  Open GL article here for Photoshop CS6). This means you need to have a video card that supports this, plus the most up-to-date drivers from the card manufacturer. Just because your video card meets these requirements doesn’t mean that the driver you are using takes advantage of them. Its important on Windows computers to update the video card driver frequently. Below are instructions on how to tell if your video card supports OpenGL 2.0 and how to update your driver to the latest version.

Click here to view how to check your video card for OpenGL 2.0 support.

Click here for instructions on updating your video card driver.

How to update video card drivers

Note: Please contact the video card manufacturer for technical assistance when updating the video card drivers.

Instructions for updating the drivers on Windows Vista, 7,  & 8

1. To look up your video card manufacturer and model, choose Start, and then type dxdiag in the Search and press Enter.

2. This will bring up the DirectX Diagnostic Tool window.

3. Click the ‘Display’ tab at the top.  The ‘Name’ field will show the video card manufacturer and model. Here is an example below.

Screen Shot 2013-08-15 at 3.52.23 PM

 

 

 

 

 

 

 

 

 

 

 

 

4.  Please go directly to the manufacturers website to download and install the the driver update specific for your model.

www.amd.com (ATI Radeon)

www.nvidia.com (GeForce, Ion, Quadro, etc)

We do not support Intel® Graphics cards.

 


The image is not being shown when the product is launched – Windows only


PLEASE READ THROUGH THIS ENTIRE ARTICLE BEFORE UPDATING

In most cases updating video card drivers will fix this issue. This will not be the case for all video cards. These products require the video card supports OpenGL 2.0 or greater with a recommend 256mb of memory. If the video card does support OpenGL 2.0, please make sure the video card drivers are up to date.

  • Please click here to find out if your card supports OpenGL 2.0.
  • Click here to view instructions for updating the video card driver.
  • Please also review the video card requirements and OpenGL article here.

NOTE: The black preview can also be caused by lack of memory and the video card can be fine. You can troubleshoot this by trying a small image after restarting PS. If that works, it is a memory issue, not a video card issue. In this case, please click here and use the steps for adjusting memory.


Instructions for updating the drivers on Windows XP

To update the video card driver, you will need to know the make and model of the video card.

  1. To check the video card make and model right click on the My Computer icon
  2. Select Properties
  3. Click on to the hardware tab
  4. Then click on the Device Manager button
  5. Click on the plus icon that is next to Display adapters
  6. This will show the make and model of the video card

Instructions for updating the drivers on Windows Vista and Windows 7

  1. Start by right clicking on desktop
  2. Go to>Personalize>Display Settings>Advanced Settings> Adapter Type (the video card make and model is listed here)
  3. Then go to >Properties>Driver: (the driver date is listed here)

If the driver date is older than 1-2 months, there is most likely a driver update available from the manufacturer. We recommend going to the manufacturers website and downloading and installing the the driver update specific to your model.

Once you know the make and model of the video card, you will be able to update the driver from the video card manufacturer’s website.

The card will need to support Open GL 2.0 or above with 256 MB dedicated memory.

Here are some popular video card manufacturer’s websites. Their support team will be able to assist you in updating the drivers.

www.amd.com (ATI Radeon)

www.nvidia.com (GeForce, Ion, Quadro, etc)


Check your video card for compatibility with onOne Software (Windows only)

Most video cards manufactured in the last three years meet these requirements.

  • 1280×800 Minimum Resolution
  • 256 MB dedicated video RAM
  • Full OpenGL 2 compatibility
  • Millions of Colors

It is important have the latest driver installed. Click here to view instructions for updating the video card driver.  

Identify your dedicated video memory (VRAM): Right click on your desktop > choose “Personalize” > click “Display” bottom left > click “Change Display Settings” upper left > choose “Advanced Settings” on the right… This new window will display your dedicated video memory.

Confirm Open GL 2.0 or higher: You may download the OpenGL Doctor application by clicking here. Once you run this application, it will show which version of OpenGL is supported. Please see the example image below (OpenGL support is shown in the red box).

 

For information on all video card requirements and OpenGL, please click here. onOne products utilize OpenGL 2.0 or higher and VRAM to enhance the performance of the preview area.   This allows applications to make fast and fluid changes. This makes tools like the MaskingBrush and the MaskingBug to work.

Much of todays modern graphics software, including tools from onOne and Adobe require OpenGL 2.0 (see Adobe’s Open GL article here). This means you need to have a video card that supports this, plus the most up-to-date drivers from the card manufacture. Just because your video card meets these requirements doesn’t mean that the driver you are using takes advantage of them. Its important on Windows computers to update the video card driver frequently.