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Posts tagged with return policy:

How do I request a return for DSLR Camera Remote?

Since this product is purchased through the Apple App store, the return must be requested from Apple support. To contact Apple support, please click here. Apple will sometimes make exceptions to their policy regarding purchases from the App store.

Here is the onOne Software return policy:

Products purchased directly from onOne software, including electronic downloads and products delivered physically, come with a 30-day money back guarantee. During this period you are entitled to receive a full refund (excluding any shipping charges) for any product purchased directly from onOne Software. Products purchased through an authorized reseller are subject to the return policy of that reseller. Please contact the reseller directly for details on their return policy. For example, if you purchased the DSLR Camera Remote from the Apple app store, you are subject to Apple’s return policy.

How do I facilitate a product return/refund?

To facilitate a product return or refund for a purchase made directly through onOne Software, please contact Customer Service. Please provide your original order number and we can provide you instructions for getting the product returned. If you wish to set up the return by phone, please call our toll free number. Please have the credit card information used to place the original order readily available.

If you are returning physical product(s), you will be instructed where to mail the product(s) and the refund process will begin once the product(s) are received by onOne Software. For purchases of electronic downloads, the refund will be initiated at the time you call. A credit to your credit card should appear within 7-10 business days from the time we receive the product back.

What is the onOne return policy?

Desktop Apps

You may return onOne Software desktop apps for a full refund within 30-days of your purchase date. Items that qualify for a refund are software applications that are delivered by electronic download or physical delivery that are purchased directly from onOne Software. Products purchased through an authorized reseller are subject to the return policy of the authorized reseller (for example, DSLR Camera Remote).

Presets, Texture Packs, or eBooks

Items purchased from the onOne store which include Presets, Texture Packs or eBooks may not be returned for a refund. Due to the nature of these digital accessories, refunds or exchanges are not available for these items once the order is complete.