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How to uninstall the onOne Software products

Here are the instructions for uninstalling onOne Software products. Note: The files used to uninstall the onOne Software products will also remove any presets you have created. Macintosh: Please close all applications (Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc) Please… More »

How to access onOne Software through Photoshop Elements

Note: Perfect Layers is not available as a Photoshop Plug-in. This works as a plug-in for Adobe Photoshop Lightroom, Apple Aperture, or as a standalone application. The following instructions show how to access onOne Software from Adobe Photoshop Elements. Adobe… More »

The onOne Software products are not showing in Adobe Photoshop CS5 (Windows only)

It is important to make sure to install the products into either the 32-bit CS5(X86) version or the CS5-64 bit versions of Adobe Photoshop CS5.  This option is available in the 4th window of the installation process. Note: If you… More »

How to update video card drivers

Note: Please contact the video card manufacturer for technical assistance when updating the video card drivers. Instructions for updating the drivers on Windows XP To update the video card driver, you will need to know the make and model of… More »

I receive error “There was a problem communicating with the activation background process. Please reinstall the product. (-151)” (Mac only)

In most cases restarting the computer will fix this issue. If that fails to get rid of the error please do the following: Delete the ProTec6 folder in this location: HD>Library>Startupitems>ProTec6 (Only delete the ProTec6 folder and keep the ProTec6B… More »

The presets are not showing in Adobe Lightroom after installing

The presets will need to be mapped within the develop presets. Please open Adobe Lightroom and choose the Develop module. Right-click on the user folder and choose import. Once you have chosen import, please navigate to this location: Macintosh: Home(User)>Library>Application… More »

I am having trouble downloading the product (Mac and Windows)

Windows download instructions Please close all of your applications (Photoshop, Lightroom, Aperture) or any other programs before running the installer. Click on the download link for the program you want to install  (Note: If the download is timing out or… More »