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Perfect Photo Suite 9 not showing in Adobe Photoshop CS5

-151 error

How to uninstall the onOne Software products?

Here are the instructions for uninstalling onOne Software products.

Note: The files used to uninstall the onOne Software products will also remove any presets you have created.

Macintosh:

  • Please close all applications (Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc)
  • Please download the “remove onOne Files.app.zip” file to your desktop by clicking here.
  • From your desktop, please double click to open and run the program
  • You will see a prompt that states:  Are you sure you want to remove all onOne Software Products?
  • Click OK and the script will remove all onOne Software programs
  • Once the script has finished, you will receive a confirmation that states:  Uninstall Complete
  • Please restart the computer

Windows:

  • Please close all applications (Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc)
  • Go to Start Menu > Control Panel >  uninstall a program
  • Select the onOne Software product and click Uninstall e.g. Perfect Photo Suite
  • Please download the “remove_onOne_files” file to your desktop by clicking here.
  • Unzip the Move_onOne_Files.zip folder
  • Double click to open  the “Move_onOne_Files” file
  • Click Ok to remove all instances of onOne Software
  • Wait until a message appears “Uninstall complete.”

How to access onOne Software through Photoshop Elements

Note: Perfect Layers is not available as a Photoshop Plug-in. This works as a plug-in for Adobe Photoshop Lightroom, Apple Aperture, or as a standalone application.

The following instructions show how to access onOne Software from Adobe Photoshop Elements.

Adobe Photoshop Elements (9 or 10)

There is only one way to access the onOne Software product(s) when using Adobe Photoshop Elements. Please make sure to open an image in ‘Edit’ mode and then go to File > Automation Tools. (this is not a video)

How to update video card drivers

Note: Please contact the video card manufacturer for technical assistance when updating the video card drivers.

Instructions for updating the drivers on Windows Vista, 7,  & 8

1. To look up your video card manufacturer and model, choose Start, and then type dxdiag in the Search and press Enter.

2. This will bring up the DirectX Diagnostic Tool window.

3. Click the ‘Display’ tab at the top.  The ‘Name’ field will show the video card manufacturer and model. Here is an example below.

Screen Shot 2013-08-15 at 3.52.23 PM

 

 

 

 

 

 

 

 

 

 

 

 

4.  Please go directly to the manufacturers website to download and install the the driver update specific for your model.

www.amd.com (ATI Radeon)

www.nvidia.com (GeForce, Ion, Quadro, etc)

We do not support Intel® Graphics cards.

 


The presets are not showing in Adobe Lightroom after installing

The presets will need to be mapped within the develop presets. Please open Adobe Lightroom and choose the Develop module. Right-click on the user folder and choose import. Once you have chosen import, please navigate to this location:

Macintosh:

Home(User)>Library>Application Support>Adobe>Lightroom>Develop Presets>PhotoPresets Wow (Select the first.lrtemplate in this list and shift-click the last lrtemplate in the list to select all, then import)

Windows 7 and Vista:

[Local Disk (C:)] Users(your user)AppdataRoamingAdobelightroom>Develop PresetsPhoto Presets WOW  (Select the first.lrtemplate in this list and shift-click the last lrtemplate in the list to select all, then import)

Windows XP:

[Local Disk (C:)] Documents and Settings(your user)Application DataAdobeLightroomDevelop PresetsPhotoPresets Wow (Select the first.lrtemplate in this list and shift-click the last lrtemplate in the list to select all, then import)

Here is a short video with instructions showing how to import the presets.

[flv:http://ononesoft.cachefly.net/video/support/flv/LRPresetsnotshowing.flv 560 350]

I am having trouble downloading the product (Mac and Windows)

Windows download instructions

  1. Please close all of your applications (Photoshop, Lightroom, Aperture) or any other programs before running the installer.
  2. Click on the download link for the program you want to install  (Note: If the download is timing out or not completing, you may want to try using a download manager.  Many of our customers have success with Internet Download Manger)
  3. You will be asked if you want to SAVE the file or RUN it from its current location. If you are asked this question, please select “SAVE” (Choosing RUN may cause an incomplete or corrupt download)
  4. You will then be asked to select the folder where you want to save the program or file, using a standard “Save As” dialog box. Please pay attention to which folder you select before clicking the “Save” button.  We recommend saving to the desktop.
  5. The download will now begin. Your web browser will keep you updated on the progress of the download by showing a progress bar as you download. You will also be reminded where you’re saving the file. The file will be saved as “[Local Disk (C:)] UsersDesktop(name of Plug in).exe”. (
Note: You may also see a check box labeled “Close this dialog box when download completes.” If you see this check box, it helps to uncheck this box.
  6. Once the file completes downloading, click the “Open” button to run the file you just downloaded. If you don’t see the “Download complete” dialog box, open the folder where you saved the file and double-click on the icon for the file there. 
ZIP files: ZIP is a common file format used to compress and combine files to make them download more quickly. Some versions of Windows XP can read ZIP files without extra software. Otherwise, you will need an unzipping program to read these ZIP files. Common unzipping programs are WinZIP,  but there are also many others. Many unzipping programs are shareware, which means you will need to purchase them if you use them beyond their specified trial period.
  7. How to unzip or extract: The most popular decompression software for Windows is WinZip, a commercial product with a free evaluation version. Once you have installed one of these tools (WinZip), you can right-click on a .zip file to get a WinZip menu. From there you can specify where you want to extract the files. If you already have extraction software you can right click on the zip file and choose extract.
  8. The file to install the program is:  setup.exe.  Double click on this file and the installer should automatically run.
  9. When finished,  launch our program via primary software (Photoshop, Lightroom, Aperture, or Standalone)

NOTE: Also emptying your temporary internet files will sometimes help when you have difficulties downloading files: To learn how to empty your temporary internet files, please click here.

Here is a short video with instructions on how to download the Windows installer.

[flv:http://ononesoft.cachefly.net/video/support/flv/ExtractInstall.flv 560 350]

What is an .exe file?

An exe file (pronounced as letters E-X-E) is a computer file that ends with the extension “.exe” otherwise known as an executable file. When one clicks on an exe file, a built-in routine automatically executes code that can set several functions into motion. Exe files are used to install and run programs and routines.

An exe file is just one of several file format types that are recognized by various operating systems. Text files, which are files that do not generate code but simply display text, end in txt. Microsoft Word saves files with the doc extension, short for document. Another common file type is the compressed or zipped file, which uses the zip extension.

Downloading is the process of copying a file  from one computer to another across the internet.

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Mac download instructions

 

 

  1. Please close all of your applications (Photoshop, Lightroom, Aperture) or any other programs before running the installer.
  2. Click on the download link for the program you want to install (this will be the file ending in “.dmg”)
  3. A menu will pop up asking if you want to open or save (unless yo have disabled this window).  Click Save File (this is the default).
  4. The file will automatically download to the downloads folder.
  5. Double click on the download:  this will start the installer. If the installer does not automatically start please check the Mac HD to see if the installer is under Devices.
  6. Click on the yellow box to run the installer.
  7. When finished,  launch our program via primary software (Photoshop, Lightroom, Aperture, or Standalone)

What is a .dmg file?

A dmg file is a Mac disk image that can be mounted as if it were a “hardware disk”. DMG stands for “Disk Image”

Downloading is the process of copying a file  from one computer to another across the internet.