All Articles Tagged with "windows vista"

The product is not installing (Windows only)

Before running onOne Software installers, please turn off your UAC (user account control), virus protection, and Windows Firewall .  These can be turned back on after  installing the product.  These programs can block installation of onOne... Read more »

How to uninstall the onOne Software products

Here are the instructions for uninstalling onOne Software products. Note: The files used to uninstall the onOne Software products will also remove any presets you have created. Macintosh: Please close all applications (Adobe Photoshop, Adobe Lightroom,... Read more »

I am receiving error (0xc0000142) when trying to open Perfect Layers 1 (Windows only)

If you are a windows user who has been unable to launch Perfect Layers as a standalone application and receiving a error (0xc0000142) please download and run our latest updated installers. These include fixes for this... Read more »

The onOne Software products are not showing in Adobe Photoshop CS5 (Windows only)

It is important to make sure to install the products into either the 32-bit CS5(X86) version or the CS5-64 bit versions of Adobe Photoshop CS5.  This option is available in the 4th window of the installation... Read more »

I receive error message "Unknown error -108" (Windows only)

Before running onOne Software installers or if you are receiving any activation errors please turn off your UAC (user account control), virus protection, and Windows Firewall .  These can be turned back on after  installing the... Read more »

I am receiving a message with the onOne Library and a Red X - Windows only

Here is the error window you will see: Please close all of your applications currently open (Photoshop, etc). To remove this error message, please remove the following two files which are parts to the onOne Library:... Read more »

I am receiving a program error when launching Make It Better or PhotoTune 3 - Windows only

This error can occur on Windows XP, Vista, and 7. Please make sure the latest version of Microsoft.net framework 4 installed along with Visual Studio 2008 C ++. Please click here to download and install Microsoft.net... Read more »

The plug-ins are missing and only the video tutorials are showing after installing (Windows only)

Please make sure the latest version of Microsoft.net Framework 4 installed along with Visual Studio 2008. Please click here to download and install Microsoft.net Framework 4 (Note: The Microsoft .Net Framework 4 may also need repaired.... Read more »

The image is not being shown when the product is launched - Windows only

PLEASE READ THROUGH THIS ENTIRE ARTICLE BEFORE UPDATING In most cases updating video card drivers will fix this issue. This will not be the case for all video cards. These products require the video card supports OpenGL 2.0 or greater with... Read more »

I am receiving error 16109

The first step is to make sure your computer processor (specifically, older Pentium IV processors) has support for SSE3. For more information, please click here. If the processor does support SSE3, the next step is to... Read more »

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