Testimonials

Customer Comments on Our Customer Service

"This is to let you know your customer service is the best I have encountered in a long while.
  1. You return phone messages.
  2. You are extremely courteous.
  3. You actually deal with the problem and know your product.
Yes, by now you know I am a SATISFIED customer." — Trudy G.
"I purchased Intellihance Pro 4 sometime ago through Extensis. I needed to resinstall but could not find my original disk. I contacted you and you sent me a new serial number and download link right away! As usual, you guys are the best. It was good to see the onOne guys at Photoshop World in Las Vegas and was proud to wear the onOne t-shirt. Looking forward to seeing you guys again in Orlando. Thanks for the wonderful customer support." — Greg A.
"I loved talking to you today and would like to say to you how much I appreciated your efficiency, kindness and understanding." — Dave R.
"[After receiving my order...] I broke my CD and you guys replaced it immediately. Thanks! Great customer service! You should think of yourselves as one of the few, in a time when many don't even respond. TERRIFIC! Thanks again!" — Dino D.
"Thanks again for all your help. You are a fine example of great customer service. I will be sure to recommend this application to my photography happy friends!" — Tom L.

Customer Comments on Our Technical Service

"Ever since I bought Genuine Fractals, I've been massively impressed by your back up service. You sorted out my small dilemma today so swiftly and without fuss- you're great and I really appreciate it. I'll be looking at more of your products in the coming weeks and will be happy to buy from you again." — Fionan O.
"Thanks to the young woman Technical Service agent for help on the phone today. After running the patch, my key number came up OK. Genuine Fractals is a marvelous product. I have been using it in all versions since version 2.5. I think I am going to get Mask Pro next." — Mike A.
"I recently received an email about the patch that onOne developed for my error message. I installed it today and Genuine Fractals runs flawlessly! Thank you for taking care of this matter! I'm looking forward to future software from your company!" — Migdalia M.
"Thank you very much for such a complete and helpful reply! I appreciate that you took the time to address my issues and it really helped me understand the programs!" — Walt S.

Customer Comments on Our Products

"I have a photo job I am trying to get out and PhotoTune 2.2 makes it faster than manually correcting color. I teach Photoshop at the college level and I tell EVERYONE about your software. Most plug-ins are a waste of money and take as much time as learning the manual method, but PhotoTune is great." — Ruth H.
"I just used Genuine Fractals for the first time and I LOVE IT! I have many older images that were scanned in at a small size, thus when I enlarge them they fall apart. Now they look great! Thanks so much for a great product." — Richard S.
"Genuine Fractals 5.0 is much, much better than the previous versions. Thank you for making such a significant improvement." — Rich G.
"[Regarding Genuine Fractals 5.0]...this is a super upgrade. My preliminary results are superb. And as an added bonus, you don't make me flatten the image, and unexpected bonus. Great job! Sincerely, a photographer who feels his money was wisely spent." — Greg W.
"I have been very pleased with the download version of Genuine Fractals that I recently tried and I can't thank you enough for such a fine product." — Leighton D.
"I am using Essentials 2 with Photoshop Elements 6. Just a quick note of THANKS for the outstanding software. I had a photo enlarged to 20x30 a short period ago just using Elements. I used Essentials 2 to enlarge a second photo to the same size this week (using same online service). Both photos were taken the same time of day with the same camera settings. No comparison between the two photos. While I was very pleased with the first photo, the Essentials 2 photo clarity and detail put the first to shame. I may have to hang the photos in different rooms so people don't ask why the first looks so grainy. Thanks again for the excellent software. I have not even explored the rest of Essentials 2, but the enlarge function alone made the purchase worthwhile." — Don K.
"I bought Mask Pro a week ago and I am very impressed with it. Not only is it extremely powerful, it is also easy to use and surprisingly intuitive." — Stephen F.